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KHALED ALFAIFI

KHALED ALFAIFI

Customer Services Specialist

Followers of KHALED ALFAIFI771 followers
location of KHALED ALFAIFIRiyadh, Riyadh, Saudi Arabia

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  • Timeline

  • About me

    Branch Manager | Administrative Specialist | Administrative Assistant | Customer Service Representative | Operations Coordinator | Banking Operations Specialist | Executive Assistant | Financial Advisor

  • Education

    • King AbdulAziz University

      -
      Bachelor's degree Business Administration and Management, General

      - Develop comprehensive knowledge of core business principles, including finance, marketing, operations, and human resources.- Cultivate critical thinking and problem-solving skills to analyze complex business situations and make strategic decisions.- Enhance leadership and communication abilities to effectively collaborate with teams, manage projects, and engage with stakeholders.- Understand the ethical, legal, and social responsibilities of businesses to promote sustainable and… Show more - Develop comprehensive knowledge of core business principles, including finance, marketing, operations, and human resources.- Cultivate critical thinking and problem-solving skills to analyze complex business situations and make strategic decisions.- Enhance leadership and communication abilities to effectively collaborate with teams, manage projects, and engage with stakeholders.- Understand the ethical, legal, and social responsibilities of businesses to promote sustainable and socially responsible practices in a globalized economy. Show less

    • Technical and Vocational Training Corporation

      -
      Higher National Diploma Financial Accounting

      - Gain a thorough understanding of accounting principles and practices, including the preparation and analysis of financial statements.- Learn to perform detailed financial analyses to support business decision-making and identify trends and financial performance indicators.- Acquire the skills needed to produce accurate financial reports in compliance with relevant laws and regulations.- Develop knowledge of tax laws and regulations to ensure proper tax preparation and adherence to… Show more - Gain a thorough understanding of accounting principles and practices, including the preparation and analysis of financial statements.- Learn to perform detailed financial analyses to support business decision-making and identify trends and financial performance indicators.- Acquire the skills needed to produce accurate financial reports in compliance with relevant laws and regulations.- Develop knowledge of tax laws and regulations to ensure proper tax preparation and adherence to legal standards. Show less

  • Experience

    • Excellent Solutions Co.

      Jan 2011 - Jan 2012
      Customer Services Specialist

      - Resolved customer inquiries and complaints efficiently, ensuring high levels of customer satisfaction and retention.- Processed service requests and provided accurate information about products and services, facilitating smooth customer interactions.- Maintained detailed records of customer interactions, transactions, and feedback, contributing to service improvements and operational efficiency.- Collaborated with internal departments to address and escalate complex issues, ensuring prompt and effective resolutions. Show less

    • Alinma Bank | مصرف الإنماء

      Jul 2012 - Jan 2022

      - Spearheaded sales initiatives to promote banking products and services, achieving targeted sales quotas and revenue goals.- Developed and implemented sales strategies to expand the bank's customer base, cultivating strong relationships with clients and fostering brand loyalty.- Led a team of sales representatives, providing guidance, training, and motivation to drive performance and meet objectives.- Collaborated with cross-functional teams to identify market trends, customer needs, and competitive insights, informing product development and marketing strategies. Show less - Managed and nurtured client relationships by providing personalized banking solutions and addressing customer inquiries.- Analyzed clients' financial needs and recommended appropriate bank products and services to meet their goals.- Collaborated with various departments to ensure smooth processing of loan applications, account openings, and other banking services.- Conducted market research and identified potential business opportunities to expand the bank's customer base and enhance client satisfaction. Show less

      • Sales Manager

        Apr 2015 - Jan 2022

      • Banking Relationship Officer

        Jul 2012 - Apr 2015

    • Alinma Bank | مصرف الإنماء

      Nov 2022 - now
      Branch Manager

      - Overseeing daily operations and ensuring customer satisfaction at the branch.- Implementing strategic initiatives to enhance financial services and products offered.- Monitoring performance metrics and providing ongoing support and guidance to branch staff.- Collaborating with other departments to streamline processes and optimize efficiency in delivering banking solutions.

  • Licenses & Certifications

    • Retail Banking Foundations Professional Exam

      The Financial Academy | الأكاديمية المالية
      Nov 2014
      View certificate certificate

    • Credit Adviser Professional Exam - Second Edition

      The Financial Academy | الأكاديمية المالية
      Nov 2021
      View certificate certificate

    • Retail Banking Professional Foundation Certificate Saudi Central Bank

      The Financial Academy | الأكاديمية المالية
      Oct 2021
      View certificate certificate