Richard Winter

Experience

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  US Navy

  Mar 1979 - Mar 1983

  Operations Specialist

  electronic intelligence gathering utilizing state-of-the-art equipment, such as air and surface radars, plotting and tracking air and surface contacts, advising the movements of varied tactical components, keeping command updated on situational awareness.

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  Cox Communications

  May 2001 - Jul 2006

  Field Training Mentor

  • Instruction of new hire and advanced technicians in the service & delivery of broadband video, HSI, VOIP telephony, home networking and sales; in both class & field environments.• Member of in-house computer repair team that resolves escalated customer issues.• Participated in beta-testing & developing in-house training for the first wireless home networking service being offered in the Phoenix system.• Participated in the launching & training development of High-definition & Cable Card video service for the Phoenix system.• Conceived, developed, and published a technical/procedural reference manual titled ‘The Power of Training’ that was utilized throughout the Phoenix system.• Integrally involved in the development of training curriculum, agendas and processes. Show less

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  End 2 End Technologies

  Jul 2007 - Nov 2009

  Business Services Manager, Corporate Trainer

  • Started as the Operations manager for the Las Vegas, NV field office.• Business Services Manager; responsible for all aspects of company’s service & delivery of Cox Business Services in Phoenix, AZ. By greatly improving compliance and quality assurance standards, our team became the number one contractor in all categories.• Oversaw employment recruiting and all print work for brochures, advertising and staff needs.• Responsible for Risk Management, including claim investigations and settlements.• I also filled various other capacities as the needs arose, to include local support for IT/ fleet cell-phones/PC & Laptop maintenance and repairs, website maintenance, sales support, accounts payable, etc. Show less

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  Micor Communications

  Jun 2010 - Aug 2010

  Corporate Trainer

  • Responsible for delivering technical and professional development training to new hires, advanced technicians and team leaders for a multi-state operation (AZ, AR, NE, FL).• Created hands-on and classroom curriculum to prepare technicians for required SCTE certification testing and service delivery.• Enhanced the curriculum by building a full-scale training lab for students to acquire a superior understanding of basic installation and troubleshooting techniques.

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  Continuum Technology Solutions

  Aug 2010 - Apr 2015

  Training Director / Principal Partner

  Overall responsibility for creation, implementation, and presentation of hands-on and classroom curriculum for the training and development of new hire and advanced technicians in the cable broadband industry.

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  Pinnacle Communications

  Oct 2013 - May 2015

  Corporate Trainer

  • Delivered new hire training & instruction, in both classroom & hands-on environments, to prepare for SCTE (The Society of Cable Telecommunications Engineers) certification test.• Presented a comprehensive curriculum to include an introduction to the industry, safety, RF theory & design, installation & troubleshooting (video, phone, HSI), sales & customer service.• Pinnacle experienced an immediate and marked improvement in the quality, productivity, and morale of their technicians, with the implementation of improved training. And they consistently maintain top rankings within the system.• Created and published the quality assurance reference manual issued to all the technicians. Show less

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  Simply Mac - Apple Premier Partner

  Aug 2015 - Oct 2016

  • Effectively executed the Sales Program of the company and exceeded the division’s sales, operations, and team development goals.• Modeled team commitment by meeting deadlines; and by being cooperative, collaborative, and flexible.• Drove outstanding business results through management functions including sourcing and selecting talent, coaching and development, workforce and project scheduling, performance assessment, and general talent planning to meet and exceed sales goals.• Tracked daily and month-to-date revenue and gross profit subsidies of the store and every employee within the store.• Monitored and managed employee performance to ensure that everyone was maximizing their potential and obtaining the set 'Powerscore' metrics..• Lead and developed sales, service, training, and Installation Managers to effectively manage and lead their teams to successful fulfillment of the sales division’s objectives.• Mentored employees in leadership and sales skills. • Motivated, educated, and trained employees on how to exceed customer expectations in friendliness, product knowledge, and salesmanship.• Fully certified, and supported all HR, training, finance, marketing, and operational initiatives.• Monitored and controlled inventory and shrinkage.• Decision Making - identified issues and opportunities; comparing data to draw conclusions; using effective approaches for choosing a course of action and developing appropriate solutions.• Performance Improvement - Focused and guided others in accomplishing objectives by setting performance objectives, providing regular coaching and feedback, creating a learning environment, driving for results, tracking and evaluating performance, and creating relevant performance development plans.• Displayed an expert ability to communicate effectively.• Expert project planning skills~ability to organize, prioritize and control job responsibilities.• Apple/Mac and technology industry experience. Show less • Provided product troubleshooting, diagnosis, and repair on (but not limited to) the following products: Mac OS X, iLife Suite, iWork Suite, Microsoft Office, Windows Solutions on OS X, Macbook, Macbook Pro, Macbook Air, iBook, Powerbook, iMac, Mac Pro, Power Mac, Mac Mini, iPod, iPad, iPhone.• Managed the parts receipts, tracking and distribution processes.• A positive support and help to sales staff team and management.• Prioritized field-based requests, and responding to field-based feedback, by minimizing tasks, and proactively seeking ways to help store teams focus on customer service as productively as possible.• Worked collaboratively with others within and outside of my specific functions to achieve goals, simplify processes, reduce costs, prevent loss, and ensure that work was completed safely, accurately, and on time. Show less

  • Store Manager

    Oct 2015 - Oct 2016

  • Service Specialist

    Aug 2015 - Oct 2015
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  Lowe's Companies, Inc.

  May 2017 - Sept 2020

  ProServices Sales Specialist

  • Serving as store expert by providing recommendations and detailed product information to professionals in the building trade, property management, business maintenance, etc.; as well as targeting new business and building and maintaining relationships.• Consult with, and advise, customers concerning construction methods, best practices, and materials needed for projects.• Source special order materials and fabrications.• Developing action plans that service each business customer’s unique needs. • Resolve customer issues and proactively address root causes.• Building pricing estimates based on design drawings and applications, negotiating prices, maintaining desired margins, ordering from vendors, and coordinating deliveries.• Tracking and recommending inventory levels and procuring new product lines.• Tasked with rehabilitating the ProServices department, we experienced a 14.9% increase in sales volume over the previous year (2016); amounting to 2.3 million dollars. We also realized a 250% increase in new business credit accounts. Show less