Soledad Dupin

Experience

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  Banco Comafi

  Jan 2002 - Jul 2004

  Mail Center Responsible & Call Center Assistance Mgr.

  Employer Scotiabank from January 2002 to August 2002, then acquired by Banco ComafiMail Center Responsible: administration and resolution of emails incoming from the institutional web site (transaction support, complains, comments and suggestions) Call Center Assistance Manager: support, tracking and control of the telephone operator's activities. Performance management (employee assessment, reports, resource capacity)

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  Citi

  Jul 2004 - now

  Responsible for the coordination and smooth delivery of our sales process at regional level covering +20 countries across Latin and North America. Responsible for wallet estimation, account planning, joint prioritization and joint target definition, client segmentation and coverage definition, goal setting, calling and pipeline discipline, training and marketing events. Also responsible for helping the execution of key strategic initiatives for Corporate Sales that innovate, grow or defend revenue, promote efficiency and improve processes. Show less As Sales Unit Head for Costa Rica I was responsible for elaborating, promoting and executing Foreign Exchange (FX) strategies which end result are to increase current market share as well as trading volume. By proper training to all sales force in search for full understanding of the Treasury products and their impacts.As e-sponsor I was also responsible for the creation of a business model aligned to the Regional e-Commerce Head guidelines to increase the number of customers and the using of the e-commerce platforms to reach a higher efficiency ratio of customer per trader. In addition elaborate process standardizations and a measurable model to compare efficiency across the region. Show less

  • Rates Sales Business Execution Head

    Jan 2024 - now

  • Americas Client Strategy Head

    May 2017 - Jan 2024

  • Sales Head for Costa Rica

    Aug 2011 - May 2017

  • Regional Project Manager - PMP

    Apr 2006 - Aug 2011

  • Fraud Analyst

    Jul 2004 - Mar 2006