Kate Cozens

Experience

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  David Jones

  Nov 2005 - Sept 2006

  Sales Assistant

  * Trained to provide David Jones’s 5 star customer service (including assertive sales techniques, polite etiquette and close sale/add-on techniques)* Trained in register operation and stocking* Completed David Jones’ training in identifying fraudulent activity, discrimination in the workplace and safe manual handling

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  Star City

  Oct 2006 - Dec 2011

  Customer Service

  Kate played a key supervisory role in a large customer focused events team. Key roles included:-client engagement-co-ordination of events -leading staff briefings and training-event set-ups-banquets waitress, bartender, pool receptionist & theatre usher

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  Dynamic Property Services Pty Ltd

  Jul 2011 - Dec 2011

  Organisation Development Consultant

  Kate planned and implemented an organisational design project that involved the development of job specifications, procedural manuals and policies for job roles across a medium size property services firm. Her key tasks included:-liasing with the managing director to analyse "as is" organisational structure and develop "to be" design-conducting staff interviews -analysing varying work practices to identify best practice -designing process maps, training manuals and job descriptions. Show less

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  Accenture

  Jan 2012 - Jan 2017

  Working with the client on the ground to implement training and change management activities.Priority is ensuring release implementation is a success.Key initiatives:- Working closely with the client to improve their business capabilities, particularly organisational learning, change management and requirement tracking.-designing and co-facilitating (with the client) a series of intensive training workshops with aim of improving organic organisational learning and strengthening of learning networks within the business-providing pragmatic recommendations based on previous implementation experience and post-implementation 'lessons learnt' workshops-developing trust-based relationships with the client-leading collaborative meetings with clients when required, challenging the client to think in a professional and constructive manner.-providing recommendations around communications planning and implementation -providing recommendations around project process improvements, particularly in the area of documentation management, stakeholder engagement and learning and performance support delivery. Show less Co-ordinated training design, development and delivery for a large scale Education IT implementation.Kate's key roles included:-designing & coordinating lead trainer workshops -facilitating design workshops-designing web-based training-building application simulations-training implementation co-ordinators-providing first line functional support -developing GoLive support communications-supporting training environment deployment -delivering system demonstrations and piloting materials to key client stakeholders-liasing with client representatives to ensure training is relevant and contextual-liaising with subject matter experts and business representatives to close out solution design issues and gaps-co-ordinating training and solution end user feedback -training needs analysis and strategy for future enhancements-supporting system defect management and issue triage Show less Assisted in co-ordinating key project functions including:-setting up project plans (MSP) -timesheet management and invoicing for 400+ resources (including vendors/client resources)-on boarded and off boarded 400+ of resources-enforcing client data and ethics policy-assisted project reporting (ADR, resource fulfilment, attrition rates)-managed SharePoint administration-refined PMO processes, facilitate KT sessions and ongoing oversight of PMO process outsourcing-collaborated with offshore PMO Managers to meet client invoicing and resource fulfilment deadlines Show less

  • Training Manager

    Oct 2016 - Jan 2017

  • Change Management Consultant

    Jan 2014 - Dec 2016

  • Training Specialist

    Mar 2013 - Sept 2015

  • Resourcing Lead

    Jul 2012 - Feb 2013

  • PMO Specialist

    Jan 2012 - Jun 2012
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  TfNSW

  Jan 2017 - now

  Senior Change Manager

   Led a team of five organisational change management professionals. Co-ordinated the team including task allocation, reporting and people development. Oversaw the portfolio level change management planning and resource forecasting.  Actively contributed to business unit planning and leadership meetings. Provided quality assurance for all project change and communications artefacts. Provided change management and communication advice and expertise to inflight programs and projects. Scoped change requirements for 10+ new technology projects/initiatives. Developed the Change Management Practice Core Competencies that will underpin the ongoing change practitioner staff development. Co-ordinated a review of Change Management deliverables and activities embedded into the Project Execution Framework. Completed a refresh of the Operational Systems Change Management Framework. Oversaw the scoping of the OS Operating Model change initiatives. Developed content for Operational Systems Change Practice SharePoint Page Key contributor to Leading Through Change Evolving Transport Initiative. Co-ordinated Dep Sec visits and showcases. Show less