Fabio Serenelli, PhD

Fabio Serenelli, PhD

Customer Care Executive

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location of Fabio Serenelli, PhDValletta, Valletta, Malta

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  • Timeline

  • About me

    Team Leader - Senior e-Learning Project Officer at European Union Agency for Asylum (EUAA)

  • Education

    • Università Cattolica SC, Brescia - Italy

      -
      Advanced Postgraduate Diploma “Vocational Training Management”

      Thesis Title: “Multimedia in vocational training processes”[1000h]

    • Università Cattolica SC, Brescia - Italy

      -
      Postgraduate Diploma “Distance Learning Technologies”

      Thesis Title: “Web Portal and ECN=Enterprise Community Network” [450h]

    • Università degli Studi di Milano-Bicocca

      2008 - 2012
      PhD "Information and Communication Technology applied to knowledge society and learning processes" Educational/Instructional Technology

      Experimental Pedagogy, instructional design, UX, e-learning, cognitive theory of multimedia learning

    • Università della Tuscia, Viterbo - Italy

      2006 - 2008
      Advanced Postgraduate Diploma "E-learning Management & Learning Object Design"

      Advanced Postgraduate Diploma - "E-learning Management & Learning Object Design"

    • ITI Don Bosco – Brescia; Italy

      1989 - 1995
      Diploma in “Industrial Electronics and Telecommunication” 52/60
    • IED: European Design Institute (Milan, Italy) www.ied.it

      2000 - 2000
      Summer School "Graphic Design And Advertising"
    • EspertoWeb

      2009 - 2009
      “CSS and Web Design”

      http://www.espertoweb.it/corso_view.php?id_corso=css

    • Università degli Studi di Verona

      1998 - 2003
      Master’s Degree Educational Sciences - Adult Training Expert 110/110 cum laude

      Thesis - “How to generate and share ideas online. An e-community prototype: www.collettivamente.it”Full marks and honor

  • Experience

    • Telecom Italia

      Jan 1996 - Jan 1997
      Customer Care Executive

      Contact Center

    • LUMETEL- Lumezzane , Brescia (Vocational Training Agency)

      Jan 1998 - Jan 1999
      Tutor

      Tutor for ESF Course “Territorial Marketing” 600h + 3 Office Automation courses

    • CollettivaMente

      Jan 2001 - Jan 2011
      E-Learning & Web Design Consultant, Vocational Trainer

      collettivaMente in italian has two meanings: 'collective mind' and 'collectively'. I started this experience founding a web community focused on the concept of collective intelligence, knowledge management and and social networking. The project quickly become a small business company oriented to e-learning and web design services.

    • Còruscom web agency

      Jan 2001 - Jan 2001
      Web Editor/Web Surfer

      Còruscom web agency Brescia – Via Aldo Moro 1Websites review and responsible for the web reviewers of the portal www.acquanauta.it

    • Catholic University of Milan

      Jan 2001 - Jan 2006
      Tutor, E-tutor, Trainer

      [CEPAD - “Centre for lifelong and distance learning”]Tutor and E-tutor for the master degrees in* Educational Sciences* Economics; * Sociology; * Tourism DevelopmentTutor and e-Tutor , Videoconference manager, Trainer for students and academics (blackboard course management), Students’Community Manager

    • Università degli Studi di Milano-Bicocca

      Jan 2008 - Jul 2013

      Department of Sociology and Social ResearchProject Title: "Multimedia Learning For Life-Long-Learning. Applied Research For Effective Instructional Formats"Research interests:* Experimental Pedagogy and Evidence Based Education* Learning Experience Design* Instructional design and instructional content design frameworks* Visual display of knowledge, infographics and interactive graphics for learning* 1:1 computing in developing countries* Personal Learning Environments, e-collaboration tools, E-learning platforms* Innovative E-learning models such as MOOCs and flipped-learning (http://flipyourclassroom.org)* Game based learning and gamification* Interactive content design (apps) for touch devices (smartphone, tablet, smartboard) Show less As e-Learning & Web Manager at the CPM (Multimedia Production Center, Università degli Studi Milano Bicocca) I oversee the following steps: first contact with the client, concept design of the service, AGILE project management, Instructional Design strategy, Information Architecture, UX and interface design.My technical Knowledge in Learning Object Design:* design of different LO Formats: Screencast, video, Interactive Tutorial, Learning Game, Scenario, Test/ Problem Solving* use of different LO Authoring Tools: Articulate suite; Screenflow, Camtasia, exeLearning, Xerte, HotPotatoes, Apple iBooks, Macromedia Captivate;…* Visual Presentations and infographics tools: Powerpoint, Keynote, Prezi, Mind Manager, …* Multimedia Asset Editing Tools (photo, graphics, video, audio) with Photoshop, Aperture, Lightroom, Fireworks, iMovie, Final Cut X, Audacity* Protoyping Tools: Mind Manager and post-its for IA Maps and card sorting, paper and pencil and powerpoint+PowerMockup for wireframing, Balsamiq and Fireworks for navigation designsee some samples at: http://www.cpm.unimib.it/?page_id=12 Show less

      • Research Fellow - Multimedia Learning Design

        Jan 2008 - Jul 2013
      • Instructional Designer - e-Learning Specialist - Web Design Manager

        Jan 2007 - Jul 2013
      • Adjunct Professor in “Multimedia Design e Visual Communication”

        Sept 2011 - Mar 2013
      • Teaching Assistant in 'Educational Technologies”and New Media - Theories and Techniques'

        Jan 2008 - Mar 2013
    • Catholic University of Milan

      Sept 2008 - Sept 2012
      Adjunct Professor in “Web Writing and Web Design 2.0”

      Master’s Degree in “Science and Technology of Arts and Entertainment”Università Cattolica SC, Brescia

    • Mondadori

      Jan 2009 - Jan 2011
      Instructional Designer / e-learning specialist

      Course design, lectures and e-learning tutoring for Mondadori Education – Milan [2009→2011]:* Blended Course "Infographics design and interactive visualization - for digital publishers"* Blended Course "Multimedia Learning Design & Classroom 2.0 - for digital publishers"* Blended Course "Digital Publishers Marketing 2.0"See http://multimedialearning.it/moodle/

    • Guerini Editore

      Jan 2012 - Jan 2012
      E-Learning Consultant & LMS manager

      Transition to digital: Moodle LMS platform customized with different modules for ebook customers (single sign on plugin for social network, scratch code for access to premium content, course design and Open Educational Resources organization).http://www.guerinionline.com/

    • Trevisini Editore

      Jan 2012 - Jan 2012
      Digital Strategy Advisor

      Consultancy for product concept, business model, e-Platformhttp://www.trevisini.it

    • Pearson Italia

      Jan 2012 - Jan 2013
      E-Learning Writer

      Writer for IS Magazine (IS –Imparare Sempre, Pearson Lab for Learning)Here you can find the links to the online version of IS Journal* '1:1 computing & OLPC in Uruguay' http://is.pearson.it/magazine/dove-osano-i-computer/* 'flipped classroom model' http://is.pearson.it/magazine/la-didattica-capovolta/

    • Learning Port Sdn. Bhd.

      Jul 2013 - Jul 2014
      Head of Instructional Design - Senior Manager

      Senior Manager, Head of Instructional Design at Learning Port Sdn Bhd (+150 employees), Kuala Lumpur - MY. We are building a comprehensive library of e-learning modules (+1000) for K12 students. Our programme inculdes 6 subjects (Bahasa, English, Biology, Physics, Chemistry, Maths) and caters to local and international learners covering the three major syllabus in the country: SPM, O-levels and IGCSE.My tasks:* select, coordinate and coach our ID resources (local and international)* set guidelines and best practice for instructional design, interaction design and overall Learner Experience (LX)* follow the production of biology modules from the initial brainstorming with SMEs and writers to the implementation of the visual storyboards with graphic designers and programmers * sketch, prototype and run usability tests of interfaces, interactive graphics, simulations, learning games* conduct a comprehensive research and evaluation of more than 20 LMS products (local, US, EU). * generate an extensive LMS User Requirements list including priorities, man-days, etc.* UX Design support for our custom LMS platform that applies the gamification approach in an innovative social learning network for young adults. Show less

    • University of Reading

      Sept 2014 - Feb 2016
      Researcher in E-Learning Development

      Project Management and e-Learning Concept DesignEDEN Project - EU Commission 7th Framework

    • King's College London

      Mar 2016 - Aug 2018

      King’s Online Instructional Design & Development (IDD) team supports departments and faculties looking to develop online programmes. As Head of the IDD team, I lead the product design, development and innovation cycles of King's Online, ensuring that our courses are based on sound pedagogy, and user experience design best practice. Our team is made up of instructional designers, learning technologists, multimedia developers and cinematographers who creatively work with departments to bring their content to life. King's Online courses are designed on evidence-based pedagogical principles and build with a learner-centric approach. The team works in partnership with faculties to develop fully online postgraduate programmes, Master's degree programmes, blended programmes and Massive Open Online Courses (MOOCs).The IDD team is responsible for:- Providing advice on how to develop new programmes- Assisting in the development of new programmes from approval stage through to programme delivery, with a focus on UX and cutting-edge ID- Giving technical advice on all aspects of running online programmes.*King's Online courses, contents and interactivities are fully responsive.http://www.kcl.ac.uk/study/learningteaching/Instructional-Design-and-Development/Instructional-Design-&-Development.aspx Show less The Instructional Design & Development is a team within King’s Online that supports departments and faculties looking to develop online programmes.Our team is made up of project managers, instructional designers, learning technologists, multimedia developers and cinematographers who work with departments to bring their content to life.The team works in partnership with faculties to develop fully online postgraduate programmes, Master's degree programmes, blended programmes and Massive Open Online Courses (MOOCs).The IDD team is responsible for:Providing advice on how to develop new programmesAssisting in the development of new programmes from approval stage through to programme deliveryGiving technical advice on all aspects of running online programmes.http://www.kcl.ac.uk/study/learningteaching/Instructional-Design-and-Development/Instructional-Design-&-Development.aspx Show less

      • Head of Instructional Design and Development

        Jul 2016 - Aug 2018
      • Senior Instructional Designer

        Mar 2016 - Jul 2016
    • Higher Colleges of Technology

      Sept 2018 - Aug 2021
      Senior Manager | Lectures Online & e-Content Development
    • European Union Agency for Asylum – EUAA

      Jul 2021 - now
      Senior e-Learning Project Officer (Team Leader)

      Training and Professional Development Centre >Training Implementation Unit > E-Learning and Client Relations Management Sector

  • Licenses & Certifications

    • Certificate in User Experience (UXC) - Mobile Design Speciality

      Nielsen Norman Group
      Jan 2017
      View certificate certificate
    • Gamification (Grade Achieved: 96.9%)

      Coursera Verified Certificates
      Mar 2015
      View certificate certificate
    • UXC - Certificate from Nielsen Norman Group

      Nielsen Norman Group
  • Honors & Awards

    • Awarded to Fabio Serenelli, PhD
      Learning Port wins the 1st prize as Best E-Learning Product APICTA (Asia Pacific ICT Awards) - www.mscapicta.com.my 2013 1st prize as Best E-Learning Product (Learning Port Sdn) at APICTA - www.mscapicta.com.my
    • Awarded to Fabio Serenelli, PhD
      1st Prize - Best PhD paper ECEL 2011 - European Conference on E-Learning 2011 1st prize as Best PhD paper at ECEL 2011 - European Conference on E-Learning http://academic-conferences.org/ecel/ecel2011/ecel11-home.htm)
    • Awarded to Fabio Serenelli, PhD
      Educational Sciences Degree - 110/110 cum laude Università degli studi Jul 2003 Adult Training Expert - full marks and honor
    • Awarded to Fabio Serenelli, PhD
      1st prize - Best Visualization/Poster ECEL 2012 (European Conference on E-Learning) 1st prize - Best Visualization/Poster at ECEL 2012 - European Conference on E-Learning http://academic-conferences.org/ecel/ecel2012/ecel12-home.htm
  • Volunteer Experience

    • Social Reportage - Photo Exhibitions

      Issued by SVI - Servizio Volontario Internazionale on May 2006
      SVI - Servizio Volontario InternazionaleAssociated with Fabio Serenelli, PhD