
Fabio Serenelli, PhD
Customer Care Executive

Connect with Fabio Serenelli, PhD to Send Message
Connect
Connect with Fabio Serenelli, PhD to Send Message
ConnectTimeline
About me
Team Leader - Senior e-Learning Project Officer at European Union Agency for Asylum (EUAA)
Education

Università Cattolica SC, Brescia - Italy
-Advanced Postgraduate Diploma “Vocational Training Management”Thesis Title: “Multimedia in vocational training processes”[1000h]

Università Cattolica SC, Brescia - Italy
-Postgraduate Diploma “Distance Learning Technologies”Thesis Title: “Web Portal and ECN=Enterprise Community Network” [450h]

Università degli Studi di Milano-Bicocca
2008 - 2012PhD "Information and Communication Technology applied to knowledge society and learning processes" Educational/Instructional TechnologyExperimental Pedagogy, instructional design, UX, e-learning, cognitive theory of multimedia learning

Università della Tuscia, Viterbo - Italy
2006 - 2008Advanced Postgraduate Diploma "E-learning Management & Learning Object Design"Advanced Postgraduate Diploma - "E-learning Management & Learning Object Design"

ITI Don Bosco – Brescia; Italy
1989 - 1995Diploma in “Industrial Electronics and Telecommunication” 52/60
IED: European Design Institute (Milan, Italy) www.ied.it
2000 - 2000Summer School "Graphic Design And Advertising"
EspertoWeb
2009 - 2009“CSS and Web Design”http://www.espertoweb.it/corso_view.php?id_corso=css

Università degli Studi di Verona
1998 - 2003Master’s Degree Educational Sciences - Adult Training Expert 110/110 cum laudeThesis - “How to generate and share ideas online. An e-community prototype: www.collettivamente.it”Full marks and honor
Experience

Telecom Italia
Jan 1996 - Jan 1997Customer Care ExecutiveContact Center

LUMETEL- Lumezzane , Brescia (Vocational Training Agency)
Jan 1998 - Jan 1999TutorTutor for ESF Course “Territorial Marketing” 600h + 3 Office Automation courses

CollettivaMente
Jan 2001 - Jan 2011E-Learning & Web Design Consultant, Vocational TrainercollettivaMente in italian has two meanings: 'collective mind' and 'collectively'. I started this experience founding a web community focused on the concept of collective intelligence, knowledge management and and social networking. The project quickly become a small business company oriented to e-learning and web design services.

Còruscom web agency
Jan 2001 - Jan 2001Web Editor/Web SurferCòruscom web agency Brescia – Via Aldo Moro 1Websites review and responsible for the web reviewers of the portal www.acquanauta.it

Catholic University of Milan
Jan 2001 - Jan 2006Tutor, E-tutor, Trainer[CEPAD - “Centre for lifelong and distance learning”]Tutor and E-tutor for the master degrees in* Educational Sciences* Economics; * Sociology; * Tourism DevelopmentTutor and e-Tutor , Videoconference manager, Trainer for students and academics (blackboard course management), Students’Community Manager

Università degli Studi di Milano-Bicocca
Jan 2008 - Jul 2013Department of Sociology and Social ResearchProject Title: "Multimedia Learning For Life-Long-Learning. Applied Research For Effective Instructional Formats"Research interests:* Experimental Pedagogy and Evidence Based Education* Learning Experience Design* Instructional design and instructional content design frameworks* Visual display of knowledge, infographics and interactive graphics for learning* 1:1 computing in developing countries* Personal Learning Environments, e-collaboration tools, E-learning platforms* Innovative E-learning models such as MOOCs and flipped-learning (http://flipyourclassroom.org)* Game based learning and gamification* Interactive content design (apps) for touch devices (smartphone, tablet, smartboard) Show less As e-Learning & Web Manager at the CPM (Multimedia Production Center, Università degli Studi Milano Bicocca) I oversee the following steps: first contact with the client, concept design of the service, AGILE project management, Instructional Design strategy, Information Architecture, UX and interface design.My technical Knowledge in Learning Object Design:* design of different LO Formats: Screencast, video, Interactive Tutorial, Learning Game, Scenario, Test/ Problem Solving* use of different LO Authoring Tools: Articulate suite; Screenflow, Camtasia, exeLearning, Xerte, HotPotatoes, Apple iBooks, Macromedia Captivate;…* Visual Presentations and infographics tools: Powerpoint, Keynote, Prezi, Mind Manager, …* Multimedia Asset Editing Tools (photo, graphics, video, audio) with Photoshop, Aperture, Lightroom, Fireworks, iMovie, Final Cut X, Audacity* Protoyping Tools: Mind Manager and post-its for IA Maps and card sorting, paper and pencil and powerpoint+PowerMockup for wireframing, Balsamiq and Fireworks for navigation designsee some samples at: http://www.cpm.unimib.it/?page_id=12 Show less
Research Fellow - Multimedia Learning Design
Jan 2008 - Jul 2013Instructional Designer - e-Learning Specialist - Web Design Manager
Jan 2007 - Jul 2013Adjunct Professor in “Multimedia Design e Visual Communication”
Sept 2011 - Mar 2013Teaching Assistant in 'Educational Technologies”and New Media - Theories and Techniques'
Jan 2008 - Mar 2013

Catholic University of Milan
Sept 2008 - Sept 2012Adjunct Professor in “Web Writing and Web Design 2.0”Master’s Degree in “Science and Technology of Arts and Entertainment”Università Cattolica SC, Brescia

Mondadori
Jan 2009 - Jan 2011Instructional Designer / e-learning specialistCourse design, lectures and e-learning tutoring for Mondadori Education – Milan [2009→2011]:* Blended Course "Infographics design and interactive visualization - for digital publishers"* Blended Course "Multimedia Learning Design & Classroom 2.0 - for digital publishers"* Blended Course "Digital Publishers Marketing 2.0"See http://multimedialearning.it/moodle/

Guerini Editore
Jan 2012 - Jan 2012E-Learning Consultant & LMS managerTransition to digital: Moodle LMS platform customized with different modules for ebook customers (single sign on plugin for social network, scratch code for access to premium content, course design and Open Educational Resources organization).http://www.guerinionline.com/

Trevisini Editore
Jan 2012 - Jan 2012Digital Strategy AdvisorConsultancy for product concept, business model, e-Platformhttp://www.trevisini.it

Pearson Italia
Jan 2012 - Jan 2013E-Learning WriterWriter for IS Magazine (IS –Imparare Sempre, Pearson Lab for Learning)Here you can find the links to the online version of IS Journal* '1:1 computing & OLPC in Uruguay' http://is.pearson.it/magazine/dove-osano-i-computer/* 'flipped classroom model' http://is.pearson.it/magazine/la-didattica-capovolta/

Learning Port Sdn. Bhd.
Jul 2013 - Jul 2014Head of Instructional Design - Senior ManagerSenior Manager, Head of Instructional Design at Learning Port Sdn Bhd (+150 employees), Kuala Lumpur - MY. We are building a comprehensive library of e-learning modules (+1000) for K12 students. Our programme inculdes 6 subjects (Bahasa, English, Biology, Physics, Chemistry, Maths) and caters to local and international learners covering the three major syllabus in the country: SPM, O-levels and IGCSE.My tasks:* select, coordinate and coach our ID resources (local and international)* set guidelines and best practice for instructional design, interaction design and overall Learner Experience (LX)* follow the production of biology modules from the initial brainstorming with SMEs and writers to the implementation of the visual storyboards with graphic designers and programmers * sketch, prototype and run usability tests of interfaces, interactive graphics, simulations, learning games* conduct a comprehensive research and evaluation of more than 20 LMS products (local, US, EU). * generate an extensive LMS User Requirements list including priorities, man-days, etc.* UX Design support for our custom LMS platform that applies the gamification approach in an innovative social learning network for young adults. Show less

University of Reading
Sept 2014 - Feb 2016Researcher in E-Learning DevelopmentProject Management and e-Learning Concept DesignEDEN Project - EU Commission 7th Framework

King's College London
Mar 2016 - Aug 2018King’s Online Instructional Design & Development (IDD) team supports departments and faculties looking to develop online programmes. As Head of the IDD team, I lead the product design, development and innovation cycles of King's Online, ensuring that our courses are based on sound pedagogy, and user experience design best practice. Our team is made up of instructional designers, learning technologists, multimedia developers and cinematographers who creatively work with departments to bring their content to life. King's Online courses are designed on evidence-based pedagogical principles and build with a learner-centric approach. The team works in partnership with faculties to develop fully online postgraduate programmes, Master's degree programmes, blended programmes and Massive Open Online Courses (MOOCs).The IDD team is responsible for:- Providing advice on how to develop new programmes- Assisting in the development of new programmes from approval stage through to programme delivery, with a focus on UX and cutting-edge ID- Giving technical advice on all aspects of running online programmes.*King's Online courses, contents and interactivities are fully responsive.http://www.kcl.ac.uk/study/learningteaching/Instructional-Design-and-Development/Instructional-Design-&-Development.aspx Show less The Instructional Design & Development is a team within King’s Online that supports departments and faculties looking to develop online programmes.Our team is made up of project managers, instructional designers, learning technologists, multimedia developers and cinematographers who work with departments to bring their content to life.The team works in partnership with faculties to develop fully online postgraduate programmes, Master's degree programmes, blended programmes and Massive Open Online Courses (MOOCs).The IDD team is responsible for:Providing advice on how to develop new programmesAssisting in the development of new programmes from approval stage through to programme deliveryGiving technical advice on all aspects of running online programmes.http://www.kcl.ac.uk/study/learningteaching/Instructional-Design-and-Development/Instructional-Design-&-Development.aspx Show less
Head of Instructional Design and Development
Jul 2016 - Aug 2018Senior Instructional Designer
Mar 2016 - Jul 2016

Higher Colleges of Technology
Sept 2018 - Aug 2021Senior Manager | Lectures Online & e-Content Development
European Union Agency for Asylum – EUAA
Jul 2021 - nowSenior e-Learning Project Officer (Team Leader)Training and Professional Development Centre >Training Implementation Unit > E-Learning and Client Relations Management Sector
Licenses & Certifications
- View certificate

Certificate in User Experience (UXC) - Mobile Design Speciality
Nielsen Norman GroupJan 2017 - View certificate

Gamification (Grade Achieved: 96.9%)
Coursera Verified CertificatesMar 2015 
UXC - Certificate from Nielsen Norman Group
Nielsen Norman Group
Honors & Awards
- Awarded to Fabio Serenelli, PhDLearning Port wins the 1st prize as Best E-Learning Product APICTA (Asia Pacific ICT Awards) - www.mscapicta.com.my 2013 1st prize as Best E-Learning Product (Learning Port Sdn) at APICTA - www.mscapicta.com.my
- Awarded to Fabio Serenelli, PhD1st Prize - Best PhD paper ECEL 2011 - European Conference on E-Learning 2011 1st prize as Best PhD paper at ECEL 2011 - European Conference on E-Learning http://academic-conferences.org/ecel/ecel2011/ecel11-home.htm)
- Awarded to Fabio Serenelli, PhDEducational Sciences Degree - 110/110 cum laude Università degli studi Jul 2003 Adult Training Expert - full marks and honor
- Awarded to Fabio Serenelli, PhD1st prize - Best Visualization/Poster ECEL 2012 (European Conference on E-Learning) 1st prize - Best Visualization/Poster at ECEL 2012 - European Conference on E-Learning http://academic-conferences.org/ecel/ecel2012/ecel12-home.htm
Volunteer Experience
Social Reportage - Photo Exhibitions
Issued by SVI - Servizio Volontario Internazionale on May 2006
Associated with Fabio Serenelli, PhD
Languages
- itItalian
- enEnglish
- spSpanish
- poPortuguese
Recommendations

Emese balázs
Product Development Engineer at ALT Technologies bvOdorheiu Secuiesc, Harghita, Romania
Goutam bose
Salesforce Developer || Omnistudio Developer (Vlocity) || Marketing Cloud Email Specialist || 5X Sa...Kolkata, West Bengal, India
Saif shaman
Dynamic healthcare professional with comprehensive background in Health Economics and Outcomes Resea...Detroit Metropolitan Area
Taylor dry
Product Manager at Duncan-Parnell | Precision Instruments & Supplies for Surveyors & ContractorsCharlotte Metro
Robyn pearson
Retired Senior ManagerMelbourne, Victoria, Australia
Mindy wilkerson, lcsw
Mental Health Therapist at Mindy Wilkerson, PLLCGreater Chicago Area
Pavel archakov
BDM, Pre-sale manager, SalesAlmaty, Kazakhstan
Adriana publico
ERP Analyst at Washoe County School District美国 内华达州 里诺
Denise h
Service Delivery Team LeaderGreater Colchester Area
Ram malani
PRS Legal Law Firm, MumbaiChhatrapati Sambhajinagar, Maharashtra, India
Tarcisio silva
📊💻| Software Engineer | Tech Lead | Software Architect | PHP | Node | C# | Go | TypeScript | Pyth...Curitiba, Paraná, Brazil
Gireesha r s
CEO (CTO) at Bugle - Digital Transformation Through IoTDoha, Qatar
Syed ali sakkarai
Telecom EngineerDoha, Qatar
Sanila mary koshy
Registered Nurse with DHA license holderDubai, United Arab Emirates
Anil jabade
SAP Sr. Systems Analyst - Controlling at Benjamin Moore & Co.Montvale, New Jersey, United States
Karen heath
Senior Project Professional at Rheinmetall BAE Systems Land (RBSL)Telford, England, United Kingdom
Hafiz kashif mahmood bhatti
Master in Project Management/Electrical Engineer/Neebosh/Medical Gas pipe line Designer/Hospital equ...Lahore, Punjab, Pakistan
Akarsh chenthamara
Senior Advisory Consultant | Cyber SecurityBengaluru, Karnataka, India
Jewelry grace betis
Loan Clerk at Maritime Bank CorporationImus, Calabarzon, Philippines
Yugant suraj
Software DeveloperBengaluru, Karnataka, India
...