Michael Kemp

Experience

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  TopLog

  Jan 1991 - Jul 1996

  Senior Software Support
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  Axarte

  Jul 1996 - Sept 2001

  Senior Software Support
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  Devoteam

  Oct 2001 - Aug 2013

  Software Support

  Worked at Devoteam suppling support and managed services on the BMC range of products to customers. I was based on the following customer sites:2001 - 2005 - Energis Communications (now Cable & Wireless) managing their customised Remedy application.2006 - 2008 - Colt Telecommunications. Managing their Remedy ITSM 6.0 system and their ITSM 7 system.2009 - 2013 - BP. Providing L3 support and managed services to their Remedy ITSM systems. Initially ITSM 6,then their ITSM 7.5 system. Show less

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  IBM

  Aug 2013 - Dec 2013

  Managed Services at BP

  TUPE'd from Devoteam to IBM and continued supporting and managing the Remedy ITSM environment at BP

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  NewRocket

  Jan 2014 - now

  Senior Support Consultant

  Providing managed services to customers on the ServiceNow Platform.