Michael Kemp

Michael Kemp

Senior Software Support

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location of Michael KempBasingstoke, England, United Kingdom

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  • Timeline

  • About me

    Senior Support Consultant at NewRocket

  • Education

    • John Hunt Of Everest

      1982 - 1986
  • Experience

    • TopLog

      Jan 1991 - Jul 1996
      Senior Software Support
    • Axarte

      Jul 1996 - Sept 2001
      Senior Software Support
    • Devoteam

      Oct 2001 - Aug 2013
      Software Support

      Worked at Devoteam suppling support and managed services on the BMC range of products to customers. I was based on the following customer sites:2001 - 2005 - Energis Communications (now Cable & Wireless) managing their customised Remedy application.2006 - 2008 - Colt Telecommunications. Managing their Remedy ITSM 6.0 system and their ITSM 7 system.2009 - 2013 - BP. Providing L3 support and managed services to their Remedy ITSM systems. Initially ITSM 6,then their ITSM 7.5 system. Show less

    • IBM

      Aug 2013 - Dec 2013
      Managed Services at BP

      TUPE'd from Devoteam to IBM and continued supporting and managing the Remedy ITSM environment at BP

    • NewRocket

      Jan 2014 - now
      Senior Support Consultant

      Providing managed services to customers on the ServiceNow Platform.

  • Licenses & Certifications

    • Salesforce Dev 401

      Salesforce