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Davide Longatti

Davide Longatti

Secondary school students Tour Leader during educational tours and trips

Followers of Davide Longatti620 followers
location of Davide LongattiComo, Lombardy, Italy

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  • Timeline

  • About me

    Customers Operation Manager | Back Office Manager | Pharma Business Development Support | Inside Sales Development

  • Education

    • Università degli Studi di Milano-Bicocca

      2008 - 2011
      “Tourism, Territory and Local development” Tourism Master Degree

      Activities and Societies: • Topics dealt: tourism, geography, social analysis • Acquired skills: understanding socio-cultural dynamics in territorial context; analysis and identification of territorial potential for local tourism development; analysis of the media and tourism promotion • Theoretical-practical knowledge gained in: Tourism, Geography, History, Art, Sociology, territorial planning, touristic and cultural territory progress, touristic itineraries creation, foreign language (English and Spanish) Master degree thesis title: “OLELE: A FISHERMEN VILLAGE IN THE HIDDEN PARADISE OF GORNTALO. Feasibility assessment for a sustainable tourism development hypothesis in Indonesia”Socio-cultural context, economic and environmental condition analysis of the small fishermen village of Olele, located in the Indonesian Province of Gorontalo, to evaluate its potential future sustainable tourism development.Degree obtained with an evaluation of 110/110 after a three-months research… Show more Master degree thesis title: “OLELE: A FISHERMEN VILLAGE IN THE HIDDEN PARADISE OF GORNTALO. Feasibility assessment for a sustainable tourism development hypothesis in Indonesia”Socio-cultural context, economic and environmental condition analysis of the small fishermen village of Olele, located in the Indonesian Province of Gorontalo, to evaluate its potential future sustainable tourism development.Degree obtained with an evaluation of 110/110 after a three-months research period in Indonesia Show less

    • Università degli Studi di Milano

      2005 - 2008
      Environment, Territory and Landscape Human Sciences Geography Bechelor Degree

      Activities and Societies: • Topics dealt: tourism, sustainable tourism, geography, cartography, history, sociology, anthropology Degree thesis entitled: "CAMINO DE SANTIAGO. Centuries of journey to build landscapes ".Treatment of the main social, cultural and landscape transformations happened over the centuries in the territories crossed by the Path of Santiago de Compostela.Degree obtained with an evaluation of 106/110.

    • Politecnico di Milano

      2011 - 2011
      Participation attendance in the Higher Education Course “Territorial Systems Brand” Tourism and Travel Services Marketing Operations Postgraduate specialization

      • Topics dealt: design, marketing, communication, tourism, urban planning, social analysis, arts• Techniques acquired: analysis and understanding territory resources aimed to its sustainable development• Knowledge acquired: territory marketing, graphic and visual communication, territorial strategic planning, tourist and cultural territory exploitation, tourist itineraries creation

  • Experience

    • Scuola Secondaria di Primo Grado di Carimate

      Sept 2007 - Apr 2011
      Secondary school students Tour Leader during educational tours and trips

      • Educational classes about visited locations before travel• Pupils introduction to geographical, anthropological and cultural features of itineraries and locations• Teachers assistant in planning educational trips• Pupils groups management during educational travels

    • Crocierissime

      Sept 2011 - Nov 2011
      Sales Account

      • Cruise trips telephone sales• Cruises packages introduction and description to customers• Touristic details and itineraries analysis description• Customers introduction to socio-cultural system of holidays destinations• Customer care management

    • Viaggiare s.r.l.

      Dec 2011 - Jun 2012
      Senior sales account

      • Holidays packages, Flights and Ancillaries services telephone sales• Touristic packages introduction and description to customers• Touristic details and itineraries analysis description• Customers introduction to socio-cultural system of holidays destinations• Holidays packages quotations• Customer care management

    • Lastminute.com group

      Jul 2012 - Sept 2018
      Senior Backoffice Employee

      • Managing and booking travel and touristic services (Flight, Hotel, Car Rental, Transfer, Parking)• Customer care management• Company Social Media customercare management• Resolution of issues related to touristic packages bookings• Backoffice management pre and post sales• Backoffice Manager for the “Banca Intesa SanPaolo-Bravofly Rumbo Group” (3 months)• Customer care and personalized telephone consulting to Banca Intesa SanPaolo clients (3 months)• Use of CRS program (Dolphin LTD) to manage and to finalize Hotel reservations• Use of GDS programs (Amadeus - Sabre) to issue Airlines tickets • Contact and deal with main national and international Tour Operators and charter flights providers• Record and track “Special Offers” flights reservations bank statement and accountancy Show less

    • Rumbo

      May 2014 - Sept 2014
      Back Office Employee

      • Colleagues training in Madrid business unit• Resolution of issues related to touristic packages bookings and claims• Colleagues assistance in daily business management• Use of CRS program (Dolphin LTD) to manage and to finalize Hotel reservations• Use of GDS programs (Amadeus) to issue Airlines tickets • Customer care management

    • Flarer S.A.

      Oct 2018 - now

      - Pharma project management- Projects development support- Customer care management- Suppliers relationship managment- Logistics operation supervision- Commercial development- Purchase orders management- Claims management- B2C interaction management- B2B interaction management

      • Customer Operations Manager

        Jan 2024 - now

      • Back Office Manager

        Jan 2022 - Dec 2023

      • Assistant Sales Manager

        Oct 2018 - Dec 2021

  • Licenses & Certifications

    • Tour Leader habilitation – English language

      Provincia di Lecco
      Mar 2014