Stanko Stepanovic

Experience

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  Agency for registration and ownership transfer of vehicles “Plava tačka” Zvezdara

  Sept 1994 - May 1996

  Referent - Correspondent

   Organization of technical inspections Collection of documents necessary for ownership transfer Organizing the delivery of vehicles to the owner with all necessary documents Customer care

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  Club "Sargon”;Tavern, Irish pub”; Caffe „Demode”; Club „Havana”

  May 1996 - Jun 2003

  Barmen and Barista

   Customer care Reservations management Preparation and sale of hot and cold beverages and coctails

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  Cafe & bar “Prive”

  Sept 2003 - Mar 2005

  Barmen, shift manager

   Requisition and purchase of merchandise  Preparation and sale of beverages Inventing new beverages Customer care

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  Cafe restaurant “Ipanema”

  May 2005 - Sept 2006

  Barmen, shift manager

   Requisition and purchase of merchandise  Preparation and sale of beverages Inventing new beverages Customer care

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  Cafe “Espresso”

  Oct 2006 - May 2007

  Manager

   Managing the cafe  Team leader Customer care Inventing and proposing new products in order to advance the sales

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  Soko Stark

  May 2007 - Jun 2012

  Store maneger

  team leader Managing the premises(Requisition and purchase order of merchandise, taking care of daily turnover and receipts) Merchandise control according to its positions Customer care Sales monitoring and reporting to the management about sales results Inventing and proposing new products in order to advance the sales

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  St Regis Hotel

  Aug 2012 - Mar 2014

  Captain

   Managing the premises(Requisition and purchase order of merchandise, taking care of daily turnover and receipts) Inventing and proposing new products in order to advance the sales Team leader  Customer care Sales monitoring and reporting to the management about sales resultsDelivering bespoke service to guestExceeding guest expectations

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  Bongusto company

  Apr 2014 - May 2015

  Manager at PANIFICO Sandwich shop & Espresso bar

  • Responsible for daily operations, including front of house, back of house and related administrative reporting along with customer relations• Product review and selection• Responsible for driving sales and reporting• Responsible for store and requisitioning• Responsible for inventory, ordering and receiving• Responsible for supplier review• An advanced Barista and responsible for standard of coffee offered• Staff selection and training

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  Demind

  May 2015 - Oct 2016

  Supervisor/Head Waiter at Catch NY Restaurant

  • Coordinated with the restaurant manager and performed all services as per requirement• Responsible for ensuring that local residents and tourists receive service in a courteous, efficient and polite manner while keeping a professional attitude with a personal touch. Responsible for keeping the serving areas, dining rooms clean. • Assisted all restaurant managers and organized various events • Assure that the service team give their maximum at all situation. Dealing with not satisfied quest and make sure they leave the restaurant happy• Organizing meetings with the senior management team for discussing about the future plan of progress for the restaurant; Train the staff about the step of service, food & beverage description , upselling etc.• Responsible for driving sales and reporting• Responsible for store and requisitioning• Responsible for inventory, ordering and receiving• Ensured compliance to all fire regulations and hygiene level required in the restaurant• Evaluated performance of all waiters and prepare reports to the management Show less

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  Cinema Plus

  Nov 2016 - Dec 2018

  Restaurant Manager

  ·Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards ·Preserve excellent levels of internal and external customer service·Design exceptional menus, purchase goods and continuously make necessary improvements ·Identify customers needs and respond proactively to all of their concerns·Lead F&B team by attracting, recruiting, training and appraising talented personnel·Establish targets, KPI’s, schedules, policies and procedures·Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork ·Comply with all health and safety regulations·Report on management regarding sales results and productivity Show less

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  Osteria Group

  Jan 2019 - Nov 2022

  Restaurant Manager
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  Plexipave NZ

  Dec 2022 - Dec 2024

  Sport Court Surfacing Assistant