Guilherme Brito

Experience

• 

  Sheraton Hotels & Resorts

  Feb 2018 - Dec 2020

  Manage guest inquiries and requests, building strong relationships to provide personalized, high-quality service and ensure an exceptional guest experience. Greet and assist clients, ensuring smooth check-in/check-out processes while performing auditing tasks, maintaining accurate records, and providing excellent customer service to enhance the guest experience. Provide exceptional customer service to both in-house guests and external callers, handling inquiries, requests, and concerns through phone communication while maintaining positive relationships and ensuring a seamless and memorable experience.

  • Concierge

    Feb 2019 - Dec 2020

  • Auditor Receptionist

    Oct 2018 - Feb 2019

  • Guest Services Agent

    Feb 2018 - Oct 2018
• 

  Asksuite Hotel Chatbot

  Nov 2020 - May 2022

  Oversee a portfolio of enterprise accounts, managing complex client relationships, ensuring alignment with business goals, and driving success through proactive account management and strategic support to maximize customer value and retention. Manage a portfolio of client accounts, ensuring customer satisfaction, driving product adoption, and providing timely solutions to support client success and retention.

  • Senior Customer Success Manager

    Sept 2021 - May 2022

  • Customer Success Manager

    Nov 2020 - Aug 2021
• 

  Expedia Group

  May 2022 - now

  Develop and maintain strong partner relationships by providing relevant data insights and expert consulting on revenue management, marketing opportunities, and Expedia’s marketplace. Lead and mentor a financial team, providing strategic insights, driving process alignment and improvements, delivering training, and ensuring accurate financial reporting to support business objectives and enhance team performance. Manage debt collection processes, focusing on financial data analysis, handling litigation and complex issues with partners, and developing strong relationships to ensure effective resolution and maintain long-term partnerships.

  • Account Manager

    Jan 2024 - now

  • Team Lead - Financial Operations

    Sept 2022 - Jan 2024

  • Collector - Financial Operations

    May 2022 - Sept 2022