Ben Duong

Experience

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  Drake Insurance Administrators Incorporated

  Jul 1997 - Jul 1998

  Programming Analyst

  • Developed and enhanced medical claim related applications.• Maintained and updated millions of medical claim records residing on DB2 database.• Debugged and enhanced several database jobs which reduced the processing time from days down to hours.• Provide training to colleagues on new features I discovered from existing software system resulting in helping the company increase its business productivity.

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  FICO

  Aug 1998 - Jul 2008

  Software Engineer

  • Developed and implemented complex medical claim related applications utilizing Software Development Life Cycle (SDLC) methodology.• Streamlined the EDI (Electronic Data Interchange) process by developing and modifying numerous EDI applications which process the importing and exporting of claim data automatically rather than manually.• Expertise in troubleshooting and debugging complex applications.• Implemented numerous utilities (custom software applications) which were used by internal users as well as external clients to add and/or update data.• Enhanced a report application which allowed users to generate reports in a minute or two instead of hours.• Provided excellent support to internal as well as external customers resulting in helping the company increase its business productivity. Show less

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  Inter Valley Health Plan

  Aug 2008 - Sept 2022

  Senior Programmer Analyst

  • Design and develop new applications as well as maintain existing ones for the ever-changing needs of the company.• Provide support for existing business system by maintaining and enhancing existing applications and modifying existing programs to adapt to system changes.• Develop, maintain and enhance EDI (Electronic Data Interchange) applications, which import and export medical related data such as Membership, Provider, Medical Claims, Rx Claims, etc., from and to our trading partners (various medical groups).• Develop new reports and enhance existing ones which are used by various departments in the company which help run our Medical Advantage (MAPD) business effectively and efficiently.• Interacting with users to solve ticket items related to system applications and modules and provide innovated solutions by researching software and matching with user requirements. Advise users on software limitations and provide alternative approaches to problems or issues encountered.• Address and solve complex tickets from various departments and advise and work with users to resolve specific or complex problems. Show less