Teresa DeTolve

Experience

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  Mitsuwa Marketplace

  Jan 2008 - Jan 2011

  Customer Service Trainer

  • Participated in customer service seminars in Japan and created training plans for Mitsuwa staff.• Researched culinary trends in Japan to introduce to Mitsuwa stores.• Operated registers and assisted customers with product explanations, liquor sales, and inquiries.

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  TheEdgeOnAir.com

  Jan 2010 - Jan 2011

  Assistant Program Director

  • Collaborated with the program director to outline, arrange, and execute station events at various venues. • Promoted the station to expand the listener base by utilizing social networking sites as well as building new listener and artist relationships at event booths. • Scouted for and contacted independent artists to be featured on the station's programming.

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  Panda Express, Inc.

  Mar 2012 - Mar 2013

  Counter Associate

  • Assisted managers with banking deposits, presence at caterings, and training new associates. • Closely adhered to guidelines to maintain a safe environment for co-workers and guests while cooking or serving dishes and operating registers.

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  Yamasho Inc.

  Jan 2013 - Jan 2016

  Sales Assistant

  • Maintained current accounts and assisted the set-up of new accounts by taking orders, answering questions, and providing information about Yamasho’s products. • Reviewed all invoices created and corrected all errors before deliveries for quality assurance.• Participated in purchasing and delivery coordination of Yamasho products and office supplies.

• 

  Pilot Flying J

  Jan 2016 - Jan 2017

  Assistant Manager

  • Developed and maintained relationships with customers by providing outstanding service. • Processed daily reports of sales and inventory changes for all departments. • Provided support to all staff members throughout the store through assisting and coaching.

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  Comcast

  Jan 2017 - Mar 2020

  • Monitored technicians while adjusting jobs for routes to ensure maximum productivity. • Utilized multiple programs to input data for customer accounts, edit jobs, and generate daily reports. • Met and exceeded set goals for call quality, inquiry responses, and other performance metrics. • Built relationships with customers and provided product consultation based on household needs. • Achieved and surpassed sales goals by staying knowledgeable of ever-changing product line-up.• Accurately entered and reviewed orders tailored to the needs of the customer.

  • TLC Universal Agent

    Jan 2018 - Mar 2020

  • Customer Account Executive

    Jan 2017 - Jan 2018
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  DISH Network

  Jan 2020 - Mar 2022

  Inventory Specialist

  • Performed daily counts of warehouse stock, recording and resolving any discrepancies. • Received incoming shipments, replenished stock in warehouse, and coordinated outgoing shipments. • Performed weekly audits of technician vans, ensuring stock was compliant with base levels.

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  Boost Mobile

  Mar 2022 - now

  Development Specialist

  • Manages vendor purchase order requests and processes invoices.• Generates reports for tracking the status of various milestones throughout the network building process. • Corresponds with construction managers and contractors to schedule appointments for work at wireless sites. • Manages inventory and purchasing of equipment and supplies for the Portland market office.• Performs regular equipment inspections and offers support to colleagues for inquiries related to office and field safety. Mas kaunti