Travis Ketler, PMP

Experience

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  ChampionsWay Inc.

  Jan 2007 - Jun 2011

  ● Increased team sales and referrals by over 300% while managing and coaching account reps in client onboarding, software training, data and billing migrations, relationship management as well as referral and upgrade opportunity generation● Developed and implemented internal processes for client onboarding, staff training and client retention practices along with coordinating team hiring and performance reviews● Facilitated complex software-as-a-service (SaaS) implementations for VIP and enterprise level clients while personally managing over 200 accounts● Worked closely with Product Team as customer liaison in submitting user stories and acceptance criteria for new platform features and improved functionality● Increased company sales at industry events throughout North America by hosting live sales presentations and product training Show less ● Consistently achieved #1 performing team rep across sales, referrals and client retention while facilitating client onboarding, product training, data and billing migration and website development coordination. This was part of the company’s service model in providing horizontal business management solutions including CRM, CMS, payment processing, website development and marketing services to micro and small businesses● Successfully developed and managed multi-location, enterprise-level accounts● Increased company sales at industry events throughout North America by hosting live sales presentations and product training● Promoted to Director of department after 14 months Show less

  • Director, Account Management

    Mar 2008 - Jun 2011

  • Account Manager

    Jan 2007 - Mar 2008
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  PerfectMind

  Jun 2011 - Feb 2013

  Team Manager, Customer Success

  ● Increased client retention by 15% while managing and coaching Customer Success reps in client onboarding, software training, data and billing migrations, relationship management as well as referral and upgrade opportunity generation● Successfully led company-wide upgrade campaign to migrate all clients from legacy to next generation CRM solution● Developed and implemented internal processes for client onboarding, staff training and client retention practices● Facilitated complex software-as-a-service (SaaS) implementations for enterprise level accounts ● Worked closely with Product Team as customer liaison in submitting user stories and acceptance criteria for new platform features and improved functionality● Produced and hosted bi-weekly client training webinars in addition to live product training and sales demonstrations at industry events throughout North America● Employee of the Year 2011 award recipient Show less

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  Native Ads, Inc.

  Feb 2013 - Sept 2015

  Project Manager

  Project Manager, Service - Mar 2015 to Sep 2015:● Increased gross company revenues by 20% over projections in delivering successful traffic monetization solutions to publishers as well as high converting digital marketing campaigns for advertisers● Developed and published an extensive online client knowledge base● Developed and implemented internal processes for client onboarding, team training and interdepartmental communication● Mentored and coached account management teams along while facilitating staff hiring processes and staff performance reviews● Worked closely with product team to enhance and improve platform features and functionalityProject Manager, Development - Feb 2013 to Jan 2015:● Developed and launched large-scale native advertiser and affiliate network platform for Native Ads under budget by 10% with an expanded product suite of over 40%● Developed and launched large-scale display ad publisher network platform for sister network Superlinks● Developed and launched white label publisher network management platform for sister network PPC Power, followed by leading the service rollout of the platform under a SaaS model● Successfully facilitated several complex third-party API integrations● Directly managed a team of 15+ resources across Development, QA and Design in addition to working across internal teams ● Produced hundreds of software development requirements, user stories and acceptance criteria while conducting regular competitor and industry analysis● Attended multiple industry events including AdTech in New York and San Francisco for networking and conducting live product demonstrations Show less

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  ImageX

  Jun 2016 - now

  ● Project manager and account manager for the #1 Drupal development agency in North America● Successful delivery of numerous client web development projects on time and on budget across verticals such as technology, non-profit and higher education with project budgets ranging between $30K to $200K● Proven track record in supporting over two dozen service agreement clients, generating new project and service agreement opportunities● Managing projects employing Agile methodology, accountable to managing scope, schedule, budget, quality, and all project deliverables● Monitoring, tracking, and reporting of project statuses to all internal and client stakeholders● Managing the development of requirements, information architecture, and content delivery plans as well as delegating work to development teams and providing guidance where required● Administration of quality assurance throughout the project lifecycle, including planning of review activities, scheduling of formal test execution via QA team and coordination of user acceptance testing with clients● Communication, problem solving and collaboration with team about risks, issues and opportunities as well as performance of regular risk assessments on projects, proactive planning strategies to minimize and mitigate risk● Performance of accurate project setup, tracking and communication utilizing company project management tools Jira, Harvest and Basecamp● Active in regularly contributing to internal improvements in methodologies, processes and tools● Consistent demonstration of leadership in team building and motivation, ensuring the highest levels of client satisfaction Show less

  • Portfolio Director, Commercial

    Mar 2021 - now

  • Director, Support Services

    Apr 2019 - Mar 2021

  • Project / Account Manager

    Jun 2016 - Mar 2019