ANNA TOMCZAK

Experience

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  The City Pride Pub

  Nov 2008 - Aug 2010

  Pub Manager

  • Led the team members to ensure efficient and effective customer service is provided consistently • Trained, mentored and supported members of staff, resulting in significant improvement in staff retention• Management of stock control and staff rotas, purchased orders and processed the invoices• Provided excellent customer service, took bookings, dealt with customer complaints and built rapport with clients • In charge of a busy pub, opening and closing the premises to ensure the pub ran in the operating hours• Assisted in planning and organising special events• Banking, administration and till reconciliation at the end of each shift• Gained excellent skills in the hospitality industry including great knowledge of food, spirits, cocktails and wines. Minder weergeven

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  Your Golf Travel Limited

  Sept 2010 - Aug 2014

  Customer Services Administrator

  • Complaints Team Leader, worked along with Customer Services Manager, led and motivated the complaints team• Dealt with escalation matters, handled complaints and feedback effectively on a daily basis • Provided effective customer service consistently (customer complaints, amendments, cancellations, insurance documents, car hire and various queries) and built rapport with customers• Ensured that client’s expectations are met and up to date with the promotional offers• Took responsibility of answering and fulfilling requests for clients and provided excellent customer service• Provided data and created correspondence including emails, letters and reports to help the sales team• Monitored customer accounts, handled correspondence, reviews and distribution of sales related documents. Minder weergeven

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  Acklam Village Market, Bay 58 Bar

  Feb 2014 - Apr 2017

  Bar Manager

  • Managed busy bar and led the team members to ensure efficient and effective customer service is provided consistently • Responsible for stock control, purchasing orders, managing staff rotas, recruiting and payroll • Trained, supported and mentored members of staff to ensure that bar ran smoothly and an excellent service was provided at all the times• Opened and closed the premises including till reconciliation at the end of each service • Assisted in organising special events, took bookings and dealt with customers complaints. Minder weergeven

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  The Chartered Institute of Environmental Health

  Nov 2014 - Nov 2015

  Customer Services Administrator- Maternity Cover

  • Participated in the registration of new centres and trainers, provided a first and ongoing point of contact from the outset• Monitored the success of the agreed targets for customer support, including answering calls, responding to enquiries verbally or in writing, resolution of complaints• Received and responded to the general enquiries and acted on any sales opportunities that may have arisen• Maintained accurate administrative records on all customer support activities, including details of contact and issues discussed, services and products provided, complaints and their resolution, and marketing knowledge• Escalated claims of malpractice to the CIEH Quality Assurance team. Minder weergeven

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  Self employed at AT Coaching

  Jan 2016 - Jan 2018

  Food Safety Trainer & Director

  • Delivered Food Safety in the workplace qualifications to students both Polish and English speaking• Managed finances, training materials, company’s website and marketing• Assessed, coached and mentored students to ensure the learning process had been achieved• Gained the required qualifications to become a Food Safety Trainer• City & Guilds: Level 3 Award in Education and Training• Chartered Institute of Environmental Health (CIEH): Level 3 Award (Supervising Food Safety), Level 2 (Health and Safety) Minder weergeven

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  D&D London

  Aug 2017 - Jun 2019

  Floor Manager

  • Overseeing special events including corporate functions, weddings and private hires• Managing team of 10-14 on a day to day basis, managing staff rotas and recruitment• Responsible for training and leadership support for new staff members• Opening and closing the premises including till reconciliation at the end of each service • Ensuring excellent customer service is delivered at all times• Promoting social media presence

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  Stonegate Group

  Nov 2019 - Jun 2022

  Deputy Manager

  Managed team of 8-15 staff, staff rotas, labour, payroll and forecast• Promoted social media presence• Opened and closed the premises including till reconciliation at the end of service• Banking and administrative duties, dealt with customer complaints, emails, bookings and general queries• Managed events including private hires, corporate functions and live sport events• Supported a General Manager on a daily basis• Performed human resources tasks such as recruiting, holidays requests and assessing staff performance• Managed and coordinated day to day activities to ensure the place is run up to company standards and according to Health and Safety compliance• Took over General Manager responsibilities at their absence and ensured staff adhere to company policies and procedures• Ensured company’s targets are reached to achieve business objectives, including stock control, purchasing and processing orders and invoices Minder weergeven

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  Tavistock Relationships

  Jul 2022 - Nov 2024

  Clinical Services Coordinator

  • Supporting clients to access the therapeutic services including assisting the client registration process and coordinating appointments• Ensuring accurate records are maintained in a confidential manner using the clinical services database• Extensive diary and inbox management, making sure all emails are responded to in a timely and professional manner• Scheduling client’s appointments and assessments (in person and online- creating and adjusting zoom links), liaising with assessors, therapists and Clinical Heads• Maintaining a social media profile and presence• Responding to all enquiries confidently and providing accurate information on company’s therapeutic services• Accurately recording therapists availability on the clinical diary and CRM system• Clinical debt management including issuing invoices and liaising with therapist, supervisors and Finance Department• Producing clinical debt reports to support timely payments and provide up to date information• Working closely with the Clinical Management Team to ensure supply meets client demand• Maintaining client confidentiality and managing all personal data & information in accordance with Data Protection Act Minder weergeven

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  The Francis Crick Institute

  Nov 2024 - now

  Science Operations Administrator