Amrita Chatterjee

Experience

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  BPO Convergence Pvt. Ltd.

  Aug 2019 - Oct 2020

  Senior Customer Care Executive

  ° AIRTEL POSTPAID DOMESTIC PROCESS. (LANGUAGE -ENGLISH, HINDI , BENGALI)° Handling huge inbound call. ° Ensuring customer satisfaction adhering software.° Maintaining avarage handling time. ° Looking after the repeat call .° Maintain call quality

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  Medview Hospital

  Jan 2022 - Dec 2023

  Accounts & Billing Executive

  ° Taking care of the daily expenses of the company. ° creating Daily income & expenditure sheet. ° Generating daily computerized bill. ° Receiving payment from next of kin of the patient. ° Ensure Customer satisfaction & awareness.

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  AIG Hospitals

  Jan 2024 - now

  Patient Welfare Executive

  * Patient Advocacy: Acting as a liaison between patients and healthcare providers to address concerns and needs.* Complaint Resolution: Receiving and investigating patient complaints and feedback.*Patient Education: Providing information and resources to patients about their conditions, treatment options, and healthcare rights.* Support Services: Assisting patients with administrative tasks, such as scheduling appointments and insurance claims.* Quality Improvement: Monitoring patient satisfaction and identifying areas for improvement in healthcare delivery.* Ethical Considerations: Ensuring adherence to ethical principles and guidelines in patient care.* Risk Management: Identifying and mitigating potential risks to patient safety and well-being.* Regulatory Compliance: Staying updated on healthcare regulations and ensuring compliance with relevant laws and standards.* Essential Skills and Qualities: Excellent Communication Skills: Effective communication is crucial for building rapport with patients, healthcare providers, and other stakeholders.* Problem-Solving Skills: The ability to analyse complex situations, identify root causes, and develop effective solutions is vital. Show less