Tracey Eason-Riddle

Tracey Eason-Riddle

Implementation Manager, Managed Services

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location of Tracey Eason-RiddleRaleigh, North Carolina, United States

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  • Timeline

  • About me

    Strategy & Planning Manager

  • Education

    • East Carolina University - College of Business

      1986 - 1991
      BS Business Administration
  • Experience

    • Verizon Business

      Oct 1994 - Jul 1999
      Implementation Manager, Managed Services
    • AT&T

      Jul 1999 - Oct 2007
      Process Engineer
    • Cisco

      Oct 2007 - now

      Release Train Engineer for Product Management - Testing service linesManage 12 developers in another regionDrive test case automation package developmentDecision maker on prioritization of production bugs being fixedOwn requirements for our organization's Tableau KPI dashboardsLead listening sessions with production engineers to gather requirements for new featuresSupport the team to achieve roadmap commitments, remove impediments, identify, and resolve conflicts, facilitates communication within scrum teams, other engineering organizations and upper management.Promotes Agile mindset and proficiency across the organizationUse Jira Align and Jira Cloud Show less

      • Strategy & Planning Manager

        Jul 2020 - now
      • Project Manager III

        Sept 2014 - Feb 2024
      • Manager, Cisco Services

        Nov 2011 - Sept 2014
      • Project Manager II

        Oct 2007 - Nov 2011
  • Licenses & Certifications

    • PMI Agile Certified Practitioner (PMI-ACP)®

      Project Management Institute
      View certificate certificate