Sean Smallwood

Experience

• 

  The Background Warehouse

  Apr 2016 - Nov 2018

  Department Manager

  -Spear-headed the development of a Data location and Data input department.- Lead a team of individuals to locate, contact and obtain verification information from previous employers, schools, and references.- Developed training programs and materials related to the positions within the department.- Worked with higher level associates to further the efficiency of the department.

• 

  True Auto, LLC

  Dec 2018 - Mar 2019

  Inside Sales Representative

  - Worked to provide customers with top notch vehicle warranties. - Top 3 in monthly sales each month I was employed.- Regularly overcame challenges in closing deals on a product that many consumers had little knowledge of.

• 

  The Background Warehouse

  Mar 2019 - Sept 2019

  Department Manager

  -Spear-headed the development of a Data location and Data input department.- Lead a team of individuals to locate, contact and obtain verification information from previous employers, schools, and references.- Developed training programs and materials related to the positions within the department.- Worked with higher level associates to further the efficiency of the department.

• 

  Vault Verify

  Sept 2019 - now

  Operating as both a Director of Support, as well as an I-9 Subject Matter Expert.-Proactively lead, coach & develop managers to continually drive effective operational support and an exceptional user experience- Direct the operations and growth of a support team, managing a book of 300+ clients- Experience with large-scale, technologically sophisticated accounts and enterprise market customers- Experience driving adoption and change management within financial organizations.- Successful track record of building strong partnerships with other departments and teams- Proven experience working in a senior client/customer facing role.- High levels of organization with the ability to organize my time effectively - A passion for communication and collaboration. Show less

  • Director Of Support Services

    Aug 2021 - now

  • Support Team Lead

    Sept 2019 - Aug 2021