Christian Tyler Caples

Experience

• 

  Publix Super Markets

  Feb 2011 - Dec 2021

  ◾ Work with managers and supervisors to provide a work environment and culture that promotes customer service, staff development and achievement. ◾ Successfully introduce innovative strategies to improve quality of customer service, productivity, and profitability. ◾ Provide ongoing performance management training and conduct timely formal performance appraisals for direct reports.◾ Hold associates accountable to cash policy, maintaining bottom line, and theft prevention.◾ Set and achieve the highest standards of retail execution; foster and encourage a positive environment of outstanding teamwork, mutual respect, and exceptional morale.◾ Maintain an awareness of customer flows and needs and direct Team Members as necessary to satisfy and delight customers.◾ Respond promptly to customer needs and questions.◾ Select, train, develop, mentor, motivate, and counsel Team Members in a manner that sustains a high-performance team and minimizes turnover.◾ Provide timely, thorough, and thoughtful performance evaluations. Show less ◾ Effectively led a team of 35 individuals. Worked towards effective scheduling, performance reviews, and goal management. ◾ Processed all new hire paperwork and efficiently trained new associates. ◾ Built productive customer-focused team enthusiastically committed to achieving outstanding customer service.◾ Ensured our customers/clients is fully satisfied with the service provided. ◾ Developed empowering employee culture focused on equipping employees to independently meet customer needs.◾ Conducted performance reviews for associates; performed shrink reduction/ Loss control. Show less ◾ Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. ◾ Opened and closed cash registers, performed tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits. ◾ Identified and managed security risks and thefts and know how to prevent or handle these situations. ◾ Provided ongoing administrative support for retail operations.◾ Ensured that adequate and timely communication is maintained between the retail leadership team and any customer complaints or needs.◾ Overseen direct customer and vendor access to the retail operations offices including scheduling appointments and screening prospective vendors.◾ Coordinated, disseminated and tracked completion of performance evaluations between HR staff and store management. Show less

  • Customer Service Manager

    Nov 2019 - Dec 2021

  • Customer Service Team Lead

    Aug 2016 - Nov 2019

  • Office Staff

    Feb 2011 - Aug 2016

  • Front Service Clerk

    Feb 2011 - Aug 2013
• 

  Massage Envy

  Dec 2021 - Jul 2022

  General Manager

  ◾ Manage all daily operations of the store to include schedule creation in order to provide the highest customer service available.◾ Adhere to organizational standards and implement inventive marketing strategies to drive increased sales with minimal impact on labor budgeting.◾ Manage over twenty employees and massage therapists.◾ Deliver business strategy and develop systems and procedures that improve the quality and efficiency of operations.◾ Enhance operational success through effective staffing, training, adherence to regulations and ensuring well-timed customer service.◾ Attend to all customer complaints, comments, and suggestions.◾ Establish personnel performance expectations and by conducting performance reviews.◾ Seek out opportunities for expansion and growth by developing new business relationships. Show less

• 

  Truist

  Aug 2022 - now

  • Teammate Banking Specialist III

    Oct 2023 - now

  • Senior Relationship Banker

    Aug 2022 - Oct 2023