Jo Waters

Experience

• 

  The University of Texas at Austin

  Jan 2017 - Jan 2020

  Student Mentor and Teaching Assistant

  - Presented weekly seminar, and graded essays for an Introduction to Liberal Arts course- Guided and mentored annual group of 20 freshmen through their transition to college- Worked with faculty liaison to develop evolving plan for student interventions and seminar topics

• 

  Advanced Qualitative Research Lab

  Aug 2019 - Dec 2020

  Research Assistant

  - Performed qualitative data coding and analysis in both Excel and NVivo- Worked with team of researchers, project leads, and translators spread between Austin and Tyler, Texas- Created and updated codebook used to codify longitudinal study interviews with evolving research questions and goals

• 

  Communities In Schools of Central Texas

  Jan 2020 - Apr 2020

  Clinical Social Work Intern

  - Final field position of my BSW- Mentored and provided therapeutic care for 13 individual clients and 5 groups- Assisted students ages 4-11 both in and out of class with academic and emotional problems- Connected families to community resources including the creation of food security program

• 

  Trek Bicycle

  Aug 2020 - Dec 2021

  Service Advisor and Technician

  - Worked with customers to diagnose problems with their bicycles and build solutions- Managed the writing and execution of over 100 service tickets, including parts acquisition and customer contact- Performed repairs from flat tires through complete service packages

• 

  Communities In Schools of Central Texas

  Sept 2020 - May 2021

  Clinical Social Work Intern

  - Facilitated groups as well as individual care for at-risk students, ages 10-14- Monitored and planned interventions for caseload of 8 middle school age students, with weekly check-ins and monthly evaluations- Performed both clinical intervention and resource connection for children and families

• 

  MD Anderson Cancer Center

  Jan 2022 - Jun 2022

  Clinical Social Work Intern

  - Worked both in and outpatient to provide psychosocial support, patient education, and advocacy- Communicated between patients, families, medical and administrative teams to ensure complete patient centered care- Researched and presented staff development training introducing inclusive patient care standards for transgender patients in oncology settings

• 

  Trek Bicycle

  May 2022 - Jun 2023

  Service Advisor

  - Wrote and executed hundreds of service tickets with best in class performance metrics- Coordinated between customers, technicians, buyers, and distributors on parts acquisition, service plans, and logistics concerns- Overhauled service inventory system to minimize shrinkage and better monitor product turns to determine ordering schedules- Handled the intake, parts acquisition, ticket management, and B2B communications for Trek’s internal national suspension service program at the Lamar location.- Retrieved performance, efficiency, and product turns through SQL Queries and Custom Queries daily Show less

• 

  City of Austin

  Jun 2023 - now

  - Analyzed data from large relational databases and integrated technologies to create decision making reports for council escalations, client department needs, and media requests- Utilized SQL and Power BI tools to extract and analyze client department data- Created data visualizations to aid in client department business process decisions- Monitored and evaluated systems and integrations daily with semi annual updates and testing- Wrote, executed, and documented training on reporting and analytics systems for new hires and refreshers for senior employees- Regularly audited documentation and internal processes for quality and efficiency- Led team auditing and revising internal data structures and documentation for future data stewardship- Extracted and evaluated CRM data for Spanish translation implementation on 3-1-1 public platforms Show less - Managed and configured CRM service requests for 3 client departments with quarterly and emergency updates to streamline the business’ process.- Evaluated CRM system and integration partners for key performance measures daily, ensuring foundational business functioning.- Generated reports for client departments using SQL and IBM Cognos to accurately assess department specific metrics.- Collaborated with multiple project teams to execute application updates, RFI/RFP processes, and multilingual support integration. Show less

  • Information Technology Application Analyst

    Mar 2024 - now

  • Research Analyst

    Jun 2023 - Mar 2024