Angel Selva Rodriguez

Experience

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  Karate America

  Feb 2011 - Jun 2013

  Assistant Instructor

  • Directed training programs for children and adults, from white belt to red belt graduated 100’s of students• Awarded 1st Degree Black Belt in Taekwondo

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  Sprint

  Aug 2016 - Jan 2018

  Lead Consultant

  • Managed bi-lingual teams of sale and product support personnel that consistently exceeded sales targets• Built customer loyalty with exceptionally rapid service queues• Deployed improvements to associate training initiatives that reduced ‘churn’ by 25% • Executed equipment validation and verification test plans for mobile issue escalation reduction• Configured network devices and managed mobile firmware for Sprint cyber initiatives

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  Macquarie Group

  May 2019 - Jul 2020

  • Solved and resolved Control-M data-pipeline issues in real-time for the Macquarie global General Ledger • Shortened SLA’s significantly by automating processes between Jira Service Desk and PeopleSoft • Administered rapid hierarchy changes change requests for all MicroStrategy Communities• Supervised downstream processes across the conglomerate over multiple business units and stakeholders• Analyzed systems diagrams and orchestrated improvements in the parallel processing flows Show less

  • Software Support Engineer (Associate)

    May 2019 - Jul 2020

  • Junior Support Engineer (Intern)

    May 2019 - Jul 2019
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  PAX Technology

  Nov 2020 - Jun 2022

  Software Developer

  • Managing & resolving technical escalations from 3rd party developers integrating to PAX’s payment terminals.• Maintain and test PAX’s SDKs, create relevant sample codes & technical articles for development community.• Ability to quickly adapt to changing priorities & ambiguous information to generate innovative solutions in an extremely fast-paced environment.• Work with Quality Assurance team to identify bugs and improve the quality of PAX’s solutions.• Serve as an advocate for developers using PAX’s SDK by ensuring the accuracy of PAX’s SDK technical documentation.• Able to understand, manage & handle complex networking issues between physical hardware and PAX's SDK. Show less

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  Availity

  Jun 2022 - now

  • Software Engineer II

    Mar 2024 - now

  • Software Engineer

    Jun 2022 - Mar 2024