Olesya Timchenko

Experience

• 

  Imagineer Technology Group

  May 2012 - Aug 2020

  • Coordinating the work of the client service and reports teams.• Improving sufficiency of the team in UA by applying a collaborative prioritization.• Mentoring projects• Using requirements engineering methods by devoting enough attention to requirements to minimize the risk of rework and blown schedules. • Leading the Client Service team to deliver excellent levels of individual/team performance and customer satisfaction.• Acting as the escalation point for the most complex issues to bring them in a successful and timely resolution.• Hiring and training client service team members, coaching them.• Coordinating the delivery of projects which involved establishing the business and software requirements and managing the team to deliver projects in time. • Primarly responsible in troubleshooting large number of technical issues such as: desktop application, Microsoft, Add-ins, database jobs, software installation issues.• Coordinating development issues with the development team. Working closely with the Director of the Client Service in USA and whole Ukrainian team (QA, Devs, Product Manager).

  • Client Service Lead

    Nov 2018 - Aug 2020

  • Sr. Client Relationship Manager

    Jan 2014 - Nov 2018

  • Customer Technical Support Associate

    May 2012 - Sept 2014
• 

  Dynamo Software

  Sept 2020 - now

  Dynamo acquired Imagineer Technology Group in September 2020.Focused on the project management and business analysis in the alternative investments industry.Leading the Client Service team and supporting a global customer base.

  • Project Manager, Client Service Lead︱Hedge Funds︱EMEA

    Nov 2021 - now

  • Client Service Lead

    Sept 2020 - now