Grace Salem

Experience

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  Anne Arundel Medical Center

  Mar 2013 - Mar 2018

  Cardiology Technician

  Supervised cardiac testing in a fast-paced emergency triage area with over 100,000 yearly admissions.Tracked and analyzed department metrics, generated reports and designed data visualizations. Developed and maintained training materials for new hires. Lead Technician role on minimally staffed shifts, oversaw 150+ cardiac procedures performed daily.

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  University of Maryland Baltimore County

  Aug 2016 - Dec 2017

  Assistant Coordinator

  Administered and designed curricula and behavioral programming for students with disabilities by modifying work environments and teaching life skills.Tracked behavioral metrics, ensured that ADA workplace modifications improved productivity by at least 50%.Ensured that students felt supported in the workplace, and worked with stakeholders to monitor progress.Organized student activities with multiple organizations in Baltimore City, oversaw fundraising and budgeting.

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  HUSSMAN INSTITUTE FOR AUTISM

  Jun 2017 - Aug 2017

  Research Intern

  Supported non-verbal adults and children in a behavioral psychology research program. Transcribed video recordings and analyzed behavioral data for IEP and programming changes.

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  MTM, Inc.

  Jan 2018 - Aug 2020

  Program Manager

  Oversaw 15 employees and the operation of a disability services office serving over 275,000 clients.Doubled contract income to $1.2 million in the first 12 months of leadership role, exceeding department goals. Prepared reports and analyzed data to spot inefficiencies, monitor workflow, and evaluate staffing needs.Overhauled the existing evaluation process, implemented relevant, efficient, and methodical functional testing based on federal research based standards.Reduced average appointment wait time by 50%, reducing overtime costs by 90%.Audited documentation, maintained HIPAA compliance. Exceeded OSHA and ADA standards and regulations, trained staff in efficient, inclusive, and safe procedures.Developed and enforced COVID-19 safety protocols during transition. Show less

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  CoreLife Healthcare

  Feb 2021 - Oct 2021

  Regional Director Of Operations

  Oversaw 9 clinics serving 2500+ patients in Central Maryland.Designed reporting and data visualization based on operational need. Trained staff and audited use of data.Maintained and designed CRM databases and electronic health records, audited patient accounts for data integrity.Communicated and designed CRM workflow rules and user interface updates based on any observed inefficiencies.Developed and strengthened relationships with referring providers, communicating outcomes and specifics of services.Tracked and analyzed patterns regarding patient retention outcomes, office costs, staffing, and service utilization.Collaborated with staff, providers, and patients as policies developed at a growing company.Piloted new policies and procedures, analyzed findings, communicated to the leadership team.Executed marketing campaigns to increase revenue and positively impact patient outcomes. Show less

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  Vericast

  Oct 2021 - Apr 2023

  Managed Services Consultant

  Designed, built, and maintained database architecture, integrating multiple complex legacy systems.Consulted on email deliverability and engagement in a client-facing role.Supported SFMC system releases and special projects with technical insights and recommendations.Built and managed the implementation of complex automated reporting, including global compliance audits.Developed next-best-action deployments, leveraging AI systems to maximize engagement.Gathered business requirements and acted as a liaison between internal and external technical teams.Leveraged CDP knowledge to support onboarding of new clients in the initial stages of SAAS product development.Documented systems as a subject matter expert and trained service team in detailed procedures.Developed internal processes and audits, significantly reducing errors and hours of manual work. Show less

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  Active Digital

  Apr 2023 - Oct 2023

  Salesforce Marketing Cloud Consultant
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  Lev

  Oct 2023 - now

  Solution Architect