Nimeshkumar Rathod

Experience

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  Ahem Management Solutions

  Dec 2010 - May 2011

  Software Developer

  • Developed Music Academy Website (.NET)• Client Communication.

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  Cybage Software

  Jun 2011 - Jul 2012

  Software QA Engineer

  • Responsible for the full defect life cycle, identification, recording, retesting, resolution, closure and client communications. • Executed continuous testing as part of an agile environment ensuring defects were identified and resolved.

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  Shree Infosoft Private Limited (Gurugram.)

  May 2013 - Jul 2013

  Market Researcher

  • Marketing research with experience of conducting, analyzing and interpreting customers, competitors and market intelligence across the marketing spectrum on customer segmentations and product categories.• Responsible for collecting market data and evaluating information from diverse market sources.• Making recommendations to senior management based upon research findings.

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  Ayusam Software Solutions (Mumbai.)

  Jun 2014 - Dec 2014

  Business Development Associate

  • Responsible for managing new and existing accounts and developing them to their full potential to ensure consistent recurring revenues. Also in charge of providing clients with a service that continually delivers significant value and meets their needs.• Creating targeted business development and marketing strategies. • Promote the company brand to key buyers, ensuring their knowledge is current and appropriate.

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  Ergode IT Services Pvt Ltd

  Mar 2015 - Apr 2022

  • Leading the Sales, Business Development, Marketing, Category Development, Account Management, Order fulfillment, Cataloging, Vendor Relation, Customer Service, Internal Audit & New Business Initiatives with team size of 160+.• Sales Channels : 100+ Marketplace accounts across the globe (Amazon, Walmart, eBay, Sears..) and 20+ curated websites to achieve YoY Sales growth.• Developed roadmap to ensure ecommerce portfolio is executed well across all businesses, working with global and cross-functional teams.• Monitor monthly financial and analytics data and team with stakeholders to increase revenue.• Formulate and analyze business strategies on digital platforms, in order to maximize the traffic as well as transaction revenue. • Working closely with marketplace partners to build clear strategies around improving sales performance, awareness, and ultimate consumer experience. • Working on complex issues where analysis of situations or data requires an in-depth knowledge of the functional area, business strategies and the company' s goals in addition to industry knowledge. Show less • Started handling Operations for GM Business unit( Selling GM category products in US) along with Media and GMI Business units. • Operations, that Includes Sourcing products, Inventory handling, Pricing, Marketing, Order fulfillment, Customer Service, Seller support and IT with help of 120+ Team size.• Establish product analytics and reporting and monitor performance and utilization for maximizing conversion.• Oversaw products offered and merchandising to ensure sales were maximized and orders delivered were accurate. Worked directly with merchants and drop ship vendors to ensure product images and other details are received and uploaded on the site, as well as removed discontinued product lines.• Regularly reviewed competitive websites in terms of product range, marketing initiatives including functionality and customer offerings.• Developed merchandise strategies and assortment plans at marketplace level to ensure the achievement of the sales target. Show less • Started GMI Business unit from the scratch (Selling General Merchandise US to rest of the world) while continue leading Media Business units. • Business operation of 40+ Marketplace accounts and team size of 75+.• Developed Advanced Inventory Management tool and incorporated all the required changes working with IT. • Managed all aspects of content management for store catalog and promotional activity; coordinated development of assets using internal resources and external agencies. • Managed Legal Regulations, Infringement complaints/Copy rights and country wise strategy to safeguard accounts. • Set up International Logistics Operations for GM categories and worked on continuous negotiations. • Developed return policy, return strategy and warehouse management. Show less • Lead Operations for Media Business Unit (Selling Books Internationally) : 10+ Marketplace Accounts - Amazon, eBay, Abebooks, Alibris and ergodebooks.com website. )• Operations, that Includes Sourcing products, Inventory handling, Pricing, Marketing, Order fulfillment, Account Management, Customer Service, Seller support, Logistics and IT.• Initiated IT Ticket system and Project Management Practice. • Played key role in Automation and BI tools. • Set up International Logistics Operations and worked on continuous negotiations. • Standardize the Processes, created SOP and increased efficiency. • Sourced, conducted meetings and built partnerships with all new vendors. • Setting up Global Website Ergodebooks.com using Open cart. (Developed in-house) Show less

  • Head Of Department - Business Operations ( Ecommerce)

    Apr 2020 - Apr 2022

  • Senior Operations Manager - Ecommerce

    Apr 2018 - Mar 2020

  • Operations Manager - Ecommerce

    Apr 2016 - Mar 2018

  • Assistant Manager - Ecommerce

    Mar 2015 - Mar 2016
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  Edenred

  Apr 2022 - now

  Deputy General Manager

  • Front-leading the development of roadmap for continuous improvement and driving anoverall best-in-class loyalty rewards fulfillment experiences for merchants to increasecustomer engagement, boost retention & maximize sales• Brainstorming effective loyalty programs and leading automation of Master Catalogue withfrontend UI/UX teams for increasing operational efficiency & reducing the interdependency• Directing execution of all marketing plans for internal services by managing the projectcalendar and updating the overall promotional direction• Building data-driven dashboards using Power BI & graphs to support stakeholders fordecision-making and in addressing problems• Performing in-depth target audience research & execute data-driven customersegmentation to ensure loyalty programs are customized according to MerchantStudying campaign reports, forecasting metrics, and industry trends to measure the impactand efficiency of the marketing efforts• Manage the established budget for promotional initiatives and lead the financial planningand reporting for your division• Oversee the execution of all loyalty marketing plans by managing the project calendar andupdating the overall promotional direction Show less