Shehu Alfa

Experience

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  Bank PHB Plc

  Jan 2009 - Aug 2011

  Fund Transfer Officer

  Key Responsibilities;Bank PHB Plc, Kano Road, Kaduna State. August 2009 to August 2011Worked with Bank PHB for three years upon which I progressed to three different positions which include customer service officer, cash officer, and fund transfer officer.• As customer service officer I was charged with the responsibility of attending to customer enquiry and providing timely resolutions, following up on customers to ensure their satisfaction is achieved.• Prevented the escalation of customer complaints by devising innovative ways of reducing such escalations through innovative and customer-friendly strategies. • Provided general customer service support and offered the needed assistance to the sales team. • As cash officer, I also subbed as head of operations and supervised all the operational activities within the branch.• Planned and coordinated the delivery and collection of cash to and from CBN/CMU.• Evaluated daily cash levels and ensured they meet the short-term operating needs and long-term project financing requirements. • Coordinated all teller activities and ensured all work tools are in perfect condition to guarantee excellent service delivery at all times. • As funds transfer officer I ensured accurate and timely processing and reconciliation of General Ledger accounts. • Processed both internal and external transfers, NEFT, RTGS etc. • Ensured manager’s cheques are processed within the approved service turn-around time, also maintained proper record of the fund's transfer transaction. Show less

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  Keystone Bank Limited

  Aug 2011 - Mar 2016

  Service Manager

  Key Responsibilities;As Service Manager I was charged with the responsibility of overseeing all functions relating to the branch operations, ranging from customer service, cash and teller, fund transfer services, to general branch administrative function and management. • Effectively coordinated and supervised all operational units and ensured strict compliance with the underlying regulatory standards and policies.• Acted as the ATM Custodian and ensured all service delivery channels including ATM’s are up and running at all times.• Carried out the rendition of periodic reports, provided exceptional leadership which improved the overall service delivery of the branch.• Managed and effectively maintained the physical structure and utilities, and the general administration of the branch.• Developed and maintained a conducive business environment for staff and customers. Show less

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  Stanbic Bank

  May 2016 - now

  Branch Services Manager

  Key Responsibilities;As head of service support, I was charged with the responsibility of overseeing all operations and service-related issues of the bank. Providing general guidance and supervision, defining and effectively managing service level agreement. • Daily monitoring of all operational activities and ensuring a free flow process between all departments, provide exceptional supervisory support to ensure daily task are executed effectively and within the expected time limit.• Responsible for overseeing and handling all the activities within the pension desk. • Ensuring the confidentiality of the client's data from the public, protecting and securing sensitive data against all fraudulent activities through the enforcement of access rights and verification levels.• Maintain close communication with other heads in other to ensure the effective execution of management plans and strategies.• Ensure proper and effective delegation of tasks to members of the operational team, overseeing the completion of the assigned task and the derivation of expected results. Show less