Manon Beaufils

Experience

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  Château du Maréchal de Saxe, Luxury hotel

  Mar 2013 - Jan 2013

  Trainee: Rotation Program

  - Waitress in the gastronomic restaurant - Pastry chef - Receptionist- Housekeeper

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  CHATEAU DE SALLES

  Jan 2014 - Jan 2014

  Front Office Receptionist
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  Relais & Châteaux

  Jan 2014 - Jan 2014

  Head Housekeeper Assistant

  Managing and organizing the housekeeping department:- Staff repartition- Time management (scheduling)- Inventory checks- Room checks- Responsible for the nightly bedroom turn down service

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  Spanish Family

  Sept 2015 - Jan 2016

  Au-Pair

  - Learning Spanish language and culture- Responsible for 2 children

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  West Beach Hotel

  Jan 2016 - Sept 2016

  Front Office Receptionist

  The West Beach Hotel is conveniently located in Brighton's city centre along the seafront and offers 52 en suite rooms. The hotel is facing the West Pier and is within short walking distance from the Conference Centre and Brighton’s main attractionsThe West Beach Hotel is part of Sprachcaffe International. Sprachcaffe is an international language school with over 30 schools and hotels worldwide.My job included:- Dealing with guest enquiries- Processing individual and group reservations via telephone, and email- Cash and credit card handling- Check in, Check out- Controlling the reservations files- Supporting the management - Answering the phone and emails- Dealing with reservation and bookings- Liaising with travel agencies and booking engines- Dealing with Host Families Voir moins

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  Mandarin Oriental Hotel Group

  Jan 2017 - Nov 2017

  Hotel Specialist - Reservations department - Conseillère de vente

  Taking reservations through the phone or e-mails; Selling rooms, suites and other services while providing an adapted response to the clients’ needs; Ensuring a perfect organization of the guest’s upcoming stay; Building guests loyalty; Following the Yield Management tactics and improving the department’s quality.

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  Hotel Metropole Monte-Carlo

  Jan 2018 - Jan 2019

  Assistant Spa Director

  Responsible for: the entire organization of the working day; the therapists’ schedule optimization; stocks and products orders; the daily and monthly KPIS (Key Performance Indicators); the daily sales reports; the guests’ satisfaction & complaints management. Supervision of the Spa cleanliness and proper equipment functioning. Participation to the Givenchy products sales; Management of 8 people.

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  Montana Lodge Hotel *****

  Jan 2019 - Jan 2019

  Front Office Supervisor
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  Four Seasons Hotels and Resorts

  Jan 2019 - Jan 2021

  Front Desk Coordinator & Trainer
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  Hôtel Les Roches Blanches ***** Cassis

  Jan 2021 - Sept 2021

  Housekeeping Supervisor
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  Lys Martagon Hotel *****

  Oct 2021 - now

  • Deputy General Director / Directrice Administrative et Financière

    Jan 2023 - now

  • Assistant to Hotel General Manager - Human Resources & Administrative management

    Oct 2021 - Jan 2023