Nathan Curde

Experience

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  Unico Properties LLC

  May 1998 - Jan 1999

  Deskside Support

  End user computer support of Windows98 desktops. Support of domain using Windows NT server. Database management of multiuser Microsoft Access Database.

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  Amazon.com

  Apr 2000 - Sept 2010

  Technical Support Tech Level 3

  Systems support and administration in the Fulfillment Center. Focus included the management of server and networking hardware in the the building main data frame. Server support included support of the HVAC and power systems. Prior responsibilities included end user support of desktop and laptop systems running Microsoft Windows or Linux. This also included support of PBX and Voice over IP phone systems. Provided leadership and guidance to a team of 8 technicians to achieve department goal of 99.999% uptime, responding to customer issues on a 24/7 schedule. Managed issues escalated from team to ensure customer satisfaction during every interaction with the support team. Setup and support of Red Hat Enterprise Linux systems Support of MDF & IDF power and cooling systems  Software deployment and testing to Linux fleet with providing guidance to the testing team and reporting issues back to the software developers  Research and development of monitoring systems based on the NAGIOS & Cacti RRD software packages for tracking of power systems and room temperatures allowing issues to be spotted and resolved before they became a site affecting outage Set up and configuration of networking, Cisco switches, Symbol wireless network, cable plant, network termination, in warehouse environments  Setup of Windows Server 2008 enterprise support servers for File and Print systems and Radius Security protocols Acted as Administration and provisioning of telephone communications systems, including VoIP, voicemail, Polycom, Zultys and Avaya PBX hardware Identified and worked to solve hardware level communications issue with Zebra 170XiIII printers and HP Workstations that would have caused a production stopping outage Show less

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  Expedia

  Sept 2011 - Nov 2018

  Application Engineer II

  Systems Administrator managing the company wide development sandbox. Support of applications on Windows & Linux mixed environment used by developers for testing of new build and patches to the Expedia application base.This role within the eCIS E2E team is part application engineer, part incident/change manager, and part development engineer. The E2E team works in a broad problem space that requires unique and creative perspectives for solutions. Weekly activities will vary, but will include: supporting our development and test communities, coordinating changes in the environments, solving technical issues identified, scripting/developing custom solutions to optimize work, as well as automating tasks to increase the value provided by the E2E team.  Built an Infrastructure and Application monitoring solution based on the Nagios Core technology to provide insights into the state of the environment Designed and built API level monitors for various travel system technologies to check the health of services using Nagios to run the tests Administration and install of Log Management systems with a focus on Splunk Design and implementation of logging solutions in the AWS cloud, with a focus on automation using Cloud Formation and Ansible Primary Support engagement for test environments providing high uptime for peer to peer testing of applications and services used by internal teams and external partners Tier 1 & 2 support of various applications used in online travel booking Show less

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  The Pokémon Company International

  Dec 2018 - now

  Operations Engineer