Akshay Dhiman

Experience

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  Lemon Tree Hotels

  Jan 2017 - Jun 2017

  Industrial Trainee

  Immersive Experience: Unveiling the Insights of Hospitality Industry During Industrial Training at a Lemon tree Premier Hotel. From guest interactions to behind-the-scenes operations, this journey enriched my understanding of the dynamic world of hospitality. Grateful for the invaluable lessons and hands-on learning.

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  Bristol Hotel

  Sept 2017 - Mar 2018

  Guest Services Associate

  Perform opening/closing side duties as assigned and set all tables according to standards and procedures.Ensure that all food & beverage are served according to service standard.Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)Try to remember individual patron’s name and their preferences to extend a personalized service.Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue. Cross sell other dining venue when outlet is fullDeliver F&B services in accordance to departmental standards and procedures.Report any complaints, incidents or other irregularities to management.Assist other Food & Beverage outlets with their operations during peak times or when required.Clear and tidy up tables after the departure of the patrons as quickly as possible to the stewarding area. Show less

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  Taj Hotels

  Oct 2019 - Dec 2020

  Guest Service Associate

  Assist in creating a warm and welcoming environment for our guests. Ensure that guests are seated and provided with menus promptly.Ensure that all guest requests and queries are responded to promptly and effectively and an exceptional service is delivered to guests at all times.Familiarise yourself with the menu and as much information about the food and beverage offering available in order to answer any questions guests may have. Take food and beverage orders and ensure that orders are communicated to the kitchen and bar promptly and accurately.Ensure an efficient and safe delivery of all food and beverage orders in line with guest expectations ensuring an exceptional level of service is maintained at all times.Set up, clear and promptly service tables after use to ensure that guests can be seated in a timely manner.Ensure the restaurant areas are clean and well presented at all times and assist with cleaning and housekeeping duties as required. Deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times.Prepare all back of house service points with regard to expected numbers for breakfast, lunch or dinner requirements as necessary. Show less

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  Haldiram Snacks Pvt.Ltd.

  Mar 2021 - Sept 2022

  Delegate tasks to the Restaurant staff and supervision their performance.Support the Restaurant manager in achieving sales.Assist in the development and execution of sales strategies.Assist in the development and implementation of company policies and procedures.Assist in the preparation of reports and presentations for management.Process payroll for Restuarant Staff.Resolve any operational issues or challenges.Handle employee disciplinary actions, if required.Monitor and maintain inventory levels.Provide training to the staff members.Oversee customer service and resolve any customer complaints or issuesCreate and implement work schedules for employees.Ensure compliance with company policies and procedures.Conduct regular performance evaluations for staff.Conduct regular team meetings and provide feedback to employeesAssist in the development and execution of employee training programsMaintain a clean and organized work environment.Monitor and optimize productivity and efficiency levelsAssist in the preparation of budgets and financial forecastsCoordinate with vendors and suppliersEnsure compliance with health and safety regulations.Foster a positive work environment and promote teamwork.Stay updated with industry regulations and changes.Assist in the planning and execution of special events or promotions. Show less Maintain a fully-stocked inventory and order food supplies, as neededManage dining reservationsArrange to have shifts covered (e.g. when employees take time off)Help staff resolve on-the-job challengesTrack daily costs and revenuesBalance the cash register at the end of the shiftEnsure customer satisfaction and gracefully handle any complaintsOpen or close the restaurant (when responsible for the first or last shift)Inform the next Shift Manager about pending tasksReport maintenance and training needs Show less

  • Assistant Outlet Manager

    Apr 2022 - Sept 2022

  • Shift Manager

    Mar 2021 - Apr 2022
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  Bikanervala Foods Pvt. Ltd.

  Jan 2023 - now

  Operations Shift Manager

  Demonstrates a positive and enthusiastic attitude with co-workers.Understands the posted work schedule and reports to work as scheduled, on time, in uniform and ready to begin tasks. Provides appropriate notice when unable to be at work.Understand and use an approved time keeping system, including accurately recording all hours worked.Assist in the development and implementation of marketing strategies.Stay updated with industry trends and competitors’ activities.Prepare and analyze sales reports and financial dataCollaborate with other departments to achieve organizational goals.Ensure compliance with company policies and procedures.Personally demonstrate the Customer needs are the highest priority.Ensure food safety, quality and accuracy of orders.Handle conflicts constructively and work with Restaurant Manager to achieve resolution.Assist Profit and Loss management by following cash control/security procedures, maintaining inventory and managing labor cost.Oversee proper product preparation, rotation, portioning, cooking and holding.Resolve customer complaints quickly while maintaining positive customer relations.Greets customers with a smile, is polite and pleasant when speaking with customers.Works with urgency.Works with management and fellow employees.Ensure that all Team Members complete their Shift Excellence tasks for their assigned position.Ensure that all employees present a neat clean appearance and wear company uniforms.Actively participates in the training of Team Members.Cooperation with peers – work with fellow employees as part of a team, helps others when they need a hand.Provide ongoing constructive and complimentary feedback to Team Members.Takes action without being told, goes beyond what is simply required and maintains a high activity level.Provide regular feedback to the Restaurant Manager on the performance of Team Members. Show less