Anand Singh

Experience

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  SPARSH BPO SERVICES LIMITED

  Feb 2009 - Aug 2009

  Customer Care Executive-Sales

  • Called existing and potential customers to persuade them to purchase company products and services• Documented details of customers purchase orders• Processed all customer purchases accordingly• Generated promising leads for the outside sales team to pursue• Managed customer accounts by ensuring that existing customers remain satisfied with company products and services• Developed and sustained solid relationship with customers to encourage repeat business• Used sales script proffered by the company to drive sales and respond to customer rejections• Developed in-depth knowledge of customer products and services to make suitable recommendations based on customers' needs and preferences• Continuously meet or exceeded daily and monthly targets with respect to call volume and sales Show less

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  Serco

  Sept 2009 - Jun 2010

  Tele Marketing Executive

  I worked as tele sales executive in WHO process.

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  Wipro_Bpo And Technologies Limited

  Jul 2010 - Jul 2011

  Associate

  Worked in MTS data card process

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  Spanco BPO

  Oct 2011 - May 2013

  Sr. Associate

  Worked as Sr. Associate, was responsible for handling technical calls.

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  Brilliant Consultancy

  Jun 2013 - Nov 2014

  Recruiter

  Implemented overall recruiting strategyDeveloped and updated job descriptions and job specificationsPerformed job and task analysis to document job requirements and objectivesPrepared recruitment materials and post jobs to candidates through mailsSourced and recruited candidates by using databases, social media, hands on experience of Naukri portalScreened candidates resumes and job applicationsConducted interviews using various reliable recruiting and selection tools/methods to filter candidates within scheduleAssessed applicants’ relevant knowledge, skills, soft skills, experience and aptitudesOnboarded new employees in order to become fully integratedMonitored and apply HR recruiting best practices Show less

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  IQor India

  Dec 2014 - Sept 2015

  Collection Agent

  • Tracked assigned accounts to identify outstanding debts• Planed course of action to recover outstanding payments• Located and contacted debtors to inquire of their payment status• Negotiated payoff deadlines or payment plans• Handled questions or complaints• Investigated and resolved discrepancies• Created trust relationships with debtors when possible to avoid future issues• Updated account status and database regularly

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  Sankhyana Consultancy Services Pvt. Ltd.

  Aug 2017 - Jun 2023

  Handling end to end HR Operations. Performed entire gamut of HR activities for India and Africa. Successfully managed end-to-end HR operations, specializing in workforce planning, talent acquisition and employee life cycle management. Expert in recruitment strategies, ensured 20% reduction in time-to-fill for critical positions. Led a team of 26, achieving effective and timely fulfilment. Adept in high-pressure environments, handling diverse tasks in contract, permanent, C2H positions, bulk hiring, and client sourcing across India. Excelled in employee life cycle & stakeholder management, training, and development, introducing impactful initiatives resulting in increased proficiency and employee satisfaction. Demonstrated expertise in HR business partnering, operations, compliance, and driving retention programs. Negotiated cost reductions with vendors, opening two new branch offices. Over 7+ years of experience, leveraged data analytics for improvement, collaborated on a mentorship program, and achieved a 15% increase in employee satisfaction. Passionate about consulting in diverse industries, enhancing client relationships, and ensuring successful project delivery. Possessed top skills Talent Acquisition, Employee Engagement, Performance Management, Payroll, Orientation, Compliances, Client Management and Relations, Vendor Management, managed all record files, Employee Engagement, End to End Recruitment, RPO, Campus Hiring, HR Operations, Documentation, Onboarding, Employee Relations, Change Management, Proficient in Ms Office Suit Ms Word, PowerPoint & Excel, Excellent Communication & Interpersonal Skills and Strong Negotiation Skills Show less Worked with Sankhyana Consultancy Services as 'Human Resource Generalist', taking care of the entire HR functions for India and Kenya which includes: On boarding & Induction.Grievance handling.Employee welfare management.Resource Performance Management (PMS)Employee Retention & Engagement Maintaining data on various parameters in HRISPolicy enhancement & modification.Attrition Management Exit Formalities.• Played a key role in various HR activities, including recruitment, performance management and employee engagement initiatives• Managed full-cycle recruitment for IT, ITES, Non-IT & Embedded sectors. Utilized various sources like social media, job portals, headhunting, etc. and reduced time-to-hire and cost-per-hire metrics by 20%• Sourced and attracted candidates by using databases, social media platforms (GitHub, LinkedIn, X-ray Search, Naukri, Monster)• Conducted interviews, screenings and negotiated successful offers• Implemented HR programs resulting in conflict-free workplace and cultivated relationships leading to 15% increase in employee satisfaction. Maintained accurate employee records and HR documentation, organized quarterly and annual performance reviews• Collaborated with cross-functional teams on HR initiatives and data analysis, aligning with organizational goals• Proficient in MS Word, Excel and PowerPoint for HR reportingSkills: HR Policy Formulation, People and Culture, Employee Relations, Employee Engagement, Human Resources Information Systems (HRIS) · Succession Planning, Team Management, Performance Management, Strategic Human Resource Planning, Employee Engagement, Talent Acquisition, Shortlisting, Screening, Sourcing, Head Hunting, Bulk Hiring, Employee Relations, Compensation & Benefits, Employee Rewards Programs, Liaison & Coordination, Policy Implementation, Statutory Compliance, PT, TDS, ESI, Leave Administration, Grievance Show less

  • HR Manager

    Aug 2018 - Jun 2023

  • Human Resources Generalist

    Aug 2017 - Jul 2018