Shane McGuire

Experience

• 

  Hertz

  Jan 2005 - Nov 2009

  Sales Executive

  -Sales Executive; consistently over-achieved all of my sales targets and responsible for stock-management-High volume, fast-paced operations

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  RSA

  Nov 2009 - Aug 2017

  -Managed two high-volume departments with 13 reports (Finance and Complaints Depts)Key Achievements:-Managed complex projects; devised detailed road-maps, execution and handover plans-Dissolved multiple departments and migrated the activities to an offshore shared service centre, whilst ensuring uninterrupted service to live operations-Relationship manager to Financial Services Ombudsman and multiple subcontractors-Weekly reporting to Board of Directors-Managed all external and internal stakeholders Show less

  • Operations Lead

    Mar 2016 - Aug 2017

  • Team Leader

    Apr 2012 - Mar 2016

  • Team Supervisor

    Dec 2011 - Mar 2012

  • Sales Executive

    Nov 2009 - Nov 2011
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  Cognizant

  Aug 2017 - Feb 2023

  EMEA Lead-Key member of the Global Delivery Team; deliver high-profile products and services for our clients (major, well-known technology firms)-Operational Lead. Mobilise global teams, change management, contract negotiation, live operations, process excellence, budget-management-Currently lead a team of four senior leaders, who manage 40+ markets (~100 people)-Build/grow relationships with clients to promote current/future engagementsRecent Achievements:-Instrumental in securing new contracts with new/existing clients, servicing 40+ global markets-Successful completion of complex program delivery-Subcontractor/third party management. Designed & implemented a performance management tool to extract maximum efficiency from subcontractors Show less Operations & Policy Manager-Managed a complex, fast-paced, multi-activity operation focused on process and product design (AI)-Successfully translated back-end requirements into front-end activity. Relationship owner to the global engineering teams, and global development sites-Presided over high-volume software testing for new products and designed all user-guides regarding same-Led the “Training & Policy” team (8 people)-Maintained all typical SLA's and reporting (WBR/MBR/QBR)Key Achievements:-Launched high-profile products for client (now available on the marketplace) -Stabilised complex operational teams, and then migrated them from Ireland to India-Scaled offshore operation (India) from ~20 people to ~100 people-Chair of the “Diversity & Inclusion” committee; planned and managed large company events (~1200 people) Show less

  • Senior Program Lead

    Aug 2021 - Feb 2023

  • Service Delivery Manager

    Aug 2017 - Aug 2021
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  TTEC Digital

  Feb 2023 - now

  Principal, Technical Project Management