Savvas Silaidis

Experience

• 

  Nutria SA

  Oct 2005 - Oct 2006

  Technical Manager

  Coordination and supervision of new electromechanical equipment installation, commissioning, operation and maintenance.Production planning managementCommunication with suppliers for new equipment and services.Contracts evaluation and follow-up.Project managementCo-operation with supply chain, distribution and sales department.Technical personnel supervision

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  Info-Quest

  Oct 2006 - Jul 2010

  Product Manager

  Formulate Marketing plan for the products under responsibility Analysis of the competitive environment of the company Development of competitive marketing strategies Communication with vendors and large accounts Inventory Management and pricing policyNew products scouting for the purpose of distribution in Greece.

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  Hewlett-Packard Enterprise

  Jul 2010 - Aug 2017

  Regional role, overseeing Premier customers assigned from Middle East, Mediterranean Africa (MEMA) and Central & Eastern Europe (CEE)Team lead of Technical Account Managers and Support engineers for specific major accounts.Responsible for ensuring excellence in service delivery to the assigned Premier customersService’s spokesperson and trusted advisorOrchestrating incident management activities with the assigned pool of engineers, monitor progress and identify potential elevations and escalations.Trends analysis and proactive recommendations in order to improve customer success.Become familiar with the customers’ specific implementations and project goals and make appropriate plans within HPESW support to prevent escalations Show less

  • Enterprise Services Manager EMEA- Customer Success Manager

    Jan 2013 - Aug 2017

  • Services & Support Account Manager Greece, Cyprus, Africa

    Feb 2012 - Jan 2013

  • Channel Manager Greece, Israel, Turkey

    Jul 2010 - Feb 2012
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  Micro Focus

  Aug 2017 - Feb 2023

  Leading a team of top Customer Success Managers in Russia, Central Eastern Europe, Middle East, Africa. Coaching team members to take on new initiatives, mentor them and manage their career growth and progressionSecuring customer install base.Ensuring the delivery of high-quality customer serviceIdentifying new opportunities to grow the customers.Monitoring and leading product's version currency Ensuring customer satisfaction.Working closely with Product Management and Engineering, providing feedback from customers on product quality and features and influencing design for supportability Show less Regional role, overseeing Premier customers assigned from Middle East and Central & Eastern Europe (CEE)Team lead of Technical Account Managers and Support engineers for specific major accounts.Responsible for ensuring excellence in service delivery to the assigned Premier customersService’s spokesperson and trusted advisorOrchestrating incident management activities with the assigned pool of engineers, monitor progress and identify potential elevations and escalations.Trends analysis and proactive recommendations in order to improve customer success.Become familiar with the customers’ specific implementations and project goals and make appropriate plans within MFSW support to prevent escalations Show less

  • Manager of Premium Support - DACH, Israel, Scandinavia

    Apr 2022 - Feb 2023

  • Customer Success Leader Emerging Markets

    Apr 2021 - Mar 2022

  • Enterprise Services Manager EMEA- Customer Success Manager

    Aug 2017 - Apr 2021
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  OpenText

  Feb 2023 - now

  Manager of Premium Support - DACH, Israel, Scandinavia