Johanna Vindas Jimenez

Experience

• 

  Hewlett-Packard

  Jul 2007 - Jan 2016

  • Track and manage assets throughout hardware asset life cycle, which includes maintaining an accurate hardware inventory on behalf of commercial customer accounts (Kraft Heinz and Mondelez). • Maintain stability and integrity of the baseline asset records for all trackable assets in the asset database in a timely manner.• Ensuring accuracy, timeliness and retention of reports, measurements and documentation to contribute to audit readiness of accounts.• Facilitate semiannual Physical Inventory Audits of assets as required to ensure data accuracy and gauge the integrity of the asset records in the Kraft Heinz and Mondelez environment using tools to support activities: Asset Manager, ESL, CMDBD+, DOMS. The role encompassed both project management and project support responsibilities:o Project documentation, project briefs, and stage reportso Issues management, qualityt checkso Project planning and monitoring, track progress against timeline, milestones, revise as needed.o Project communications (internal/external), checkpoint meetings o Stakeholder engagemento Managing project teamso Communicating progress and final results to account executives Mostrar menos Data analysis is the first step of the asset management process. The scope is to provide customers accurate and precise information so it can be used for financial and administrative purposes.Functions:• Act as a single point of contact for Customers, Management Teams and Data Analysts regarding related workload, performance and escalations• Supervise and distribute the tracking, creating and updating asset information on data bases for different accounts, such as Convatec and Bristol Myers• Coordinate and execute meetings and reviews as needed with Management Teams and Data Analysts• Suggest and implement process improvements• Perform quality audits on a regular basis of tickets handled by Data Analysts• Monitoring turnaround times and customer satisfaction by monthly reporting on results Mostrar menos • Apply developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives. • Work on problems / projects of diverse complexity and scope.• Exercise independent judgment within generally defined policies and practices to identify and select a solution. • Act as a team or project leader providing direction to team activities and facilitates information validation and team decision-making process. • Document requirements, and translate into proper system requirements specifications using high-maturity methods, processes and tools. • Execute and coordinate requirements management and change management processes. • Participate in proposals, feasibility studies, implementations, and new business development. Mostrar menos The process consists in the creation and development of Policies and Procedures Manuals (PPM) following writing and standard formatting guidelines to stablish the interaction and Touchpoints between HP and the external client.The Technical Writers functions consist in:• Customize standard PPM chapters and develop processes with input from the Subject Matter Experts• Coordinate and execute meetings and reviews as needed with the Subject Matter Experts• Incorporate reviewer comments• Maintain records of changes and post files• Edit and finalize documentation and post in SharePoint• Suggest and implement process improvements• Perform quality audits on a regular basis of PPM chapters customized by other Technical Writers and provide feedback• Perform classroom new-hire training and perform competency evaluations Mostrar menos • Review selected orders and screen for potential fraudulent activity. These reviews consist of credit card orders placed on the HP web site and through the HP sales call center. • Utilize HP software programs to review orders. As part of the review process, verify order information using a variety of sources. These sources include contacting customers via email or telephone, contacting credit card issuers via telephone, and/or using a number of web-based tools to search and validate information. • Primary responsibilities focus on deterrence, detection, investigation, and reporting of fraud. Review and ensure training slides and manuals are revised. • Compile new hire training manuals, laminates, and print outs.• Perform classroom new-hire training.• Perform competency evaluations. • Train new responsibilities to existing team members as needed. • Provide documented coaching to existing team members on order review concerns and assist with analyst audits.• Ensure implementation of process changes.• Revise escalated orders and give a resolution to them. • Create and manage team responsibility schedules and designated assignments.• Ensure team responsibilities are handled and direct team.• Audit fraud analysts on a regular basis.• Analyze fraud trends to set up procedures to handle and prevent them. • Screen and recommend interview candidates. Hire new members for the team.• Integrate new hires into team and processes. Mostrar menos

  • Senior Asset Management Analyst/Project Manager

    Jun 2013 - Jan 2016

  • Team Lead to Data Analysts

    Jun 2013 - Sept 2014

  • Financial Analyst for Global Business Services Department

    Feb 2011 - May 2013

  • Technical Writer Backup and Trainer

    Jan 2011 - May 2013

  • Senior Fraud Prevention Analyst

    Jul 2007 - Jan 2011
• 

  DXC Technology

  Feb 2016 - Feb 2021

  • Focal point for reporting and metrics to assit the sales team.• Handle record keeping, resource coordination, scheduling, demand management and ensuring compliance.• Work on new opportunities/pursuits and project resource requests in variety of capacities.• Contribute to priority projects with complex analyses and assists in developing recommendations and develop business plans.• Provide pre-sales support for the acquisition sales representatives.• Keep track of sales targets.• Coordinate with sales team to assure on time completion of proposals.• Implement new policies to make sales processes more efficient. Mostrar menos • Act as a Global and Regional Scribe handling the logistics of ES Global Design Promotion process.• Create and monitor Staffing Requests according to the needs of the Organization.• Act as a time tracking coordinator and administrator supporting individual and organizational requests.• Time/attendance management and reporting through SAP.• Work as a training coordinator for the organization.• Manage complex data and business analyses to develop business plans and make recommendations.• Define the metrics required to measure business performance, compares actual data to forecasted values, and develops the process for identifying and addressing performance gaps.• Work with cross-functional teams across the entire span of business planning activities.• Contribute to priority projects with complex analyses and assists in developing recommendations.• Work closely with business leaders to develop business plans based on historical and forecasted data and reports.• Develops go-forward business plan recommendations based on potential risks. Mostrar menos

  • Senior Sales Support Analyst

    Oct 2017 - Feb 2021

  • Business Planning Manager

    Feb 2016 - Oct 2017
• 

  VMware

  Mar 2021 - Mar 2023

  Sales Operations Analyst

  • Drive key reporting and processes including planning activities, bookings performance, revenue forecasting and pipeline management (using tools such as Salesforce, SAP HANA, SAP Callidus, Tableau Analytics Studio, Anaplan, Excel, PowerPoint)• Collaborate with Business Intelligence, Order Management, VMStar support, Deal Management and Sales Leaders• Participate in GEO Deal Reviews to understand key details of the pipeline and risks to forecast• Support Executive Level Quarterly Business Reviews and Monthly Pipeline Health Reviews• Trusted advisor to sales and operations leadership by delivering insights and helping define strategies in support of organizational priorities and key growth initiatives• Territory management • System access setup for new hires• Proactively diagnose/design/deliver on-going analytical reporting for the sales organization• Work closely with other business units to ensure accuracy of systems and reporting Mostrar menos

• 

  ServiceNow

  Mar 2023 - now

  Senior Sales Planning Analyst

  • Assist with annual planning activities and enable execution of enterprise performance management throughout the year• Document user stories based on collected business requirements; Perform QA or UAT for Anaplan projects implementation; Create testing scripts and provide user support• Partner closely with Anaplan Model builders to develop user guide documentation and provide user training or demo if required• Monthly files preparation, validations as well as data analysis and reconciliation• Drive process improvement to improve productivity and operational efficiency• Collaborate with Sales Operations and cross-functional business partners to ensure business alignment and actionable outcomes• Partner with Sales Commission team and Sales Operations to identify any data issues and/or the root cause of data discrepancies• Other ad-hoc responsibilities in support of cross-functional stakeholders and strategic initiatives• Ensure all related activities are delivered with a focus on customer service and quality Mostrar menos