I Putu Mandala Prayoga

Experience

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  Mega System

  Jun 2012 - Oct 2012

  IT Support
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  Dinas Kehutanan Provinsi Bali

  Jul 2015 - Dec 2015

  Administrasi Umum
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  PT Solusi Inti Pratama

  Mar 2019 - Aug 2019

  IT Technician

  1. Maintance Operating System & Software installation, 2. Periodic repair and maintenance of IT equipment, 3. Troubleshooting of IT equipment, 4. Configuration CCTV (IP CAM) installation

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  PLN Icon Plus

  Sept 2019 - Oct 2022

  Engineer on Site

  1. Monitoring service performance,2. Receive reports of complaints and service disruptions and report them to the Contact Center.3. Perform level 1 analysis of Service Disruptions4. Coordinate with Contact Center, NOC and ICON+ Regional Bali to progress the handling of interference.5. Update disruption progress information regularly.

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  PT. Omni Hotelier Internasional

  Feb 2023 - Mar 2023

  Customer Support

  1. Perform user registration - training - activation of the Booking Engine system2. Responsible for maintaining relationships with property, answering user questions and difficulties related to the system.3. Communicate user needs to the second party in the Channel Manager system and Property Management System.4. Collaborate with the development team in delivering user reviews related tothe system

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  PermataBank

  Jul 2023 - Nov 2023

  IT Support

  1. Maintenance PC/Laptop, Printer, & Office network devices maintenance all Permata Bank branch in Bali.2. Troubleshooting every time there is a problem in both hardware and software Permata Bank branch in Bali3. Updateting Operating System, Software, & Anti Virus4. Actively organize and follow up the progress of all documentation to each PM involved in the project5. Prepare monthly reports required by management and follow up with each PIC on the data needed in making monthly reports. Show less

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  Gaia Digital Agency

  Nov 2023 - Jun 2024

  IT Support

  1. Handling the network of several properties owned by the owner such as, GoldenMonkey Ubud, Dapur Raja & Enzo Gelato, Ubud Beauty Center, Golden Monkey Sanur, Blossom Steak House Sanur, Cloud Kitchen, and Office Gaia DigitalAgency.2. Designing Network & CCTV desings for companies.3. Building a Server Network for companies owned by the owner4. Installation & Setting of network devices (Unifi)5. Installation & Setting of CCTV devices (Unifi)6. Installation of speaker devices (Bosse) 7. Installation, Repair, Maintenance of PC & Laptop devices Coordinating with related parties such as Architects, Civilians, Foremen, etc. 8. Doing inventory for IT equipment Show less

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  Alasan Adventures x Cretya Sunset

  Jun 2024 - Aug 2024

  Staff IT

  1. Handling the network of Alasan Adventure and Cretya Sunset (TP Link Omada)2. Handling CCTV of Alasan Adventure and Cretya Sunset (Hikvision)3. Handling, troubleshooting, maintenance of hardware such as Laptops, PCs,Printers, POS Printers at Alasan Adventure and Cretya Sunset4. Installing and Setting Software needed by the company such as VHP, Outlookemail, Windows Operating System5. Doing inventory for IT equipment

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  Majoo Indonesia

  Sept 2024 - Feb 2025

  IT Field Support

  1. Set up and install Majoo Apps and related hardware to ensure seamless system integration.2. Maintain a responsive and approachable communication style when working with new individuals.3. Provide comprehensive training to staff, managers, and business owners on effectively using the system.4. Develop test scenarios, cases, procedure specifications, and data to ensure system functionality.5. Conduct regular maintenance for both hardware and software, ensuring optimal performance.6. Report any field issues to the Field Operations Team Leader for timely resolution. Show less

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  D&A Syrowatka Corporate Company

  Mar 2025 - now

  As an IT Infrastructure specialist, I am responsible for managing the network and IT devices across seven outlets, which include Main Head Office, Enzo Cafe, Golden Monkey Ubud, Dapur Raja Restaurant, Ubud Beauty Centre, Golden Monkey Sanur, and Blossom Sanur. My key responsibilities include:1. Network and IT Device Management:- Managing and maintaining the network across seven outlets.- Overseeing IT devices such as servers, PCs, laptops, tablets, and smartphones used in the office and outlets.- Managing peripheral devices such as printers, audio speakers, smart TVs, 360-degree conference cameras, and conference projectors.2. Server Setup and Management:- Building servers from scratch and ensuring they are fully functional, using Unifi products for servers, APs, and CCTV.- Handling server maintenance and configuration to ensure systems run efficiently and securely.3. Coordination and Technical Support:- Coordinating with the owner and managers for technical IT support needs.- Providing technical support and solutions for network and hardware-related issues.4. Network Infrastructure Maintenance:- Ensuring the network infrastructure is always in optimal condition, troubleshooting technical issues, and performing necessary repairs or upgrades to hardware and software.Qualifications:- Experience managing and maintaining networks and IT devices across multiple locations.- Technical skills in server setup, network device configuration, and peripheral management.- Ability to work with network management systems like Unifi for APs and CCTV. Show less

  • IT Infrastructure Leader

    Aug 2025 - now

  • IT Infrastructure

    Mar 2025 - Aug 2025