Atish Ajmera

Experience

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  PCS Technologies Ltd, Pune

  Aug 2007 - Nov 2009

  System Engineer

  Responsibilities:* IBM Project - at ABB LTD (ASEA BROWN BOVERY LIMITED) * Maintenance of Laptop Desktops and Servers (IBM)* Workgroup & Windows Domain configuration and setup.* Software installation, configuration, troubleshooting etc. (Ms-office, Lotus Notes7.3, Sametime Connect Latest 7.5, Autocad 2006, Mcafee Antivirus)* Handling 2 location through Remote Support, IBM Ayudame , VNC Veiwer and netmeeting. * Experience with Symantic Ghost.* Data Backup & Restoration on File Server.* Installation of IBM X-SIRIES 3650 servers. * Active Directory support (Maintaining New Joiner Account , Leavers Accounts, Deleting Accounts, Transferring & Renaming Account)* SAP client installation (SAP 6.4)* Installation of network printers and Scanner ( HP All in One 3970, Laserjet HP 2300, HP 5200, HP Scanner 3092)* Assembling and Installation of Desktop and Other Peripherals* Installation of Operating System and Other Customize Application Software* Installation and Configuration of Mailing Client (Lotus Notes 7.3)* Troubleshooting with Windows XP.* Office Network Setup, Mountainous and Troubleshooting.* External Internet Device & Wireless Device Installation and configuration.* Asset Management. ( Maintains & inventory management) Show less

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  SaleBuild IT Enabled Services Private Limited

  Nov 2009 - Apr 2011

  Server Administrator

  Responsibilities:* Maintenance of Laptop, Desktops and Servers (Dell/IBM)* Windows Patches Management using WSUS.* IP Phones setup and configuration.* Create and Restore Shadow Copies.* Windows Displyoment Service management. * Backup using NAS/QNAP.* Active Directory support (Domain ID Creation,Delation and Delegates control management).* Symantec Antivirus Server management.* PBX Server Maintenance and management (Phone extension creation, deletion and permission setup and configuration on extensions).* Network Printer Installation and configuration* Software Installation and troubleshooting (MS-Office2007, Eyebeam, FileMaker, Symantec Endpoint Protection)* Outlook configuration and troubleshooting* IT Asset Management(Maintainance & inventory management)* Wireless settings and configuration on client’s laptop.* Managing JUNIPER Firewall Device. Show less

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  Infosys BPO

  May 2011 - Feb 2015

  Sr.System Engineer

  Complete IT infrastructure management with following roles and responsibilities:o Installation, Configuration of Windows server 2008 & R2o Configuration & Administration of Group Policy, DHCP, DC & ADCo AD Users and groups management. o Windows Patch management using WSUSo Conduct routine hardware and software audits of servers to ensure compliance with established standards, policies, and configuration guidelines. o Operating System Deployment using MDT.o Daily Backup using Symantec backup exec verion-12.0o Symantec Endpoint Protection antivirus server management.o Responsible for installing, configuring, and maintaining operating system, in support of business processing requirements. o Troubleshoots problems, responds to escalation and performs repairs as needed. Other Responsibilities: o First point of contact for client for any IT related issues.o Responsible for overall P1/P2/P3 incidentso Ensure day to day operations are delivered as per agreed SLAs.o Participate in weekly, monthly operational meetings with client counterparts.o Preparing various customized reports, like SLA reports, ageing incident reports, RCA reports, etc.o Managing customer escalations, feedback & making necessary improvements as required.o Handling projects as per ITIL framework Show less

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  Fujitsu Consulting India

  Feb 2015 - Apr 2023

  Senior Service Engineer Expert

  Technical Background: • Expert in Administration of Windows Server 2008 / 2012 R2 / 2016 / 2019 • Expert in Troubleshooting, configuring & managing Active Directory, DNS, DHCP, GPO, DFS, File Server• Windows updates deployment using WSUS / SCCM & Shavlik-Ivanti Patch management.• Expert in troubleshooting Operating system Boot issues, Operating system recovery issues• Strong knowledge of AD FSMO Roles, Configure and Manage AD DS Sites and Replication• Strong hands-on Managing VMware infrastructure environment• Security and OS compliance management / QualysGuard reported vulnerability remediation• Good knowledge on backup and restore• Administration of Solarwinds & Nagios monitoring tool• Windows Performance Tuning and troubleshooting• Expert in Terminal Server / RDS, IIS administration• Good hands-on Citrix XenDesktop configuration and administration• Knowledge on OEM hardware (DELL/HP/IBM), & remote connectivity tools (e.g.: KVM, ILO, DRAC, RSA)• Strong Knowledge of Windows Registry, including knowledge of a modifying system, Windows Patch Management, File & Print Server Management• Strong knowledge on PowerShell scripting,Roles & Responsibilities:• Create and Maintain technical documentation.• Provide technical subject matter expertise wherever required.• Ensure proper communication and quick resolution as a crisis manager.• Experienced in large scale Production Support Server Environment.• Handling Data Center Operations with Business & Mission Critical applications.• Handling escalated incidents or high critical tickets.• Predicting Risk/Impact and Participating in Major Changes.• End-to-end Project Management, Managing technical Team (10+ members) & Vendor Management.• Acting as key contact for the customer and an escalation point for project issues• Responsible for building and maintaining strong relationships with internal and external stakeholders and effectively communicates with all stakeholders. Show less

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  Wipro

  Mar 2023 - now

  Technical Lead