Nicole Badran

Experience

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  Phoenicia Hotel Beirut

  Jan 2005 - Jan 2006

  IT Trainee

  - Providing IT support for employees- Troubleshooting- Installing Computer peripherals - Training on Fidelio and POS management systems

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  Teletrade Holding

  Oct 2006 - Jul 2007

  Production Coordinator & Customer Care

  • Provided coordination between the warehouse production and assembly in the technical workshop and the customer needs to make sure we deliver the products on time as per the salesman request• Contacted customers with yearly maintenance contracts to check how satisfied they are with the company service and support and documented their feedback using ISO 9001:2008 standards for quality assurance

• 

  Light and Build sarl

  Aug 2007 - Mar 2009

  Office Manager

  • Managed a network of 10 users installed server/client applications, cleaned virus, recovered data, designed and maintained the company website and supported employees with solving technical difficulties in computers and accounting software• Managed all office works, supervised accounting/invoicing procedures on Pims2 and purchased electrical automation equipment from different European countries; plus, handled all the required documents for customs

• 

  Data and Communication Systems

  Apr 2009 - Jun 2010

  IT Account Manager

  • Submitted formal proposals and maintenance contracts for various IT equipments to the clients• Provided technical support for the internal staff• Provided senior technical support and customer service for VIP clients• Supplied BLOM bank with Hypercom debit/credit card machines and spare parts to their backend server• Assisted indoor technicians with newly assembled computers and OS/Software installation, virus cleaning and configuration

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  Federal Technologies

  Jun 2010 - May 2011

  Automation Design Officer

  • Designed and quoted home automation projects for private residences, towers and commercial buildings in Lebanon• Handled network infrastructure, active directory, server setup and maintenance, in addition to deploying client applications, antivirus and supervising all IT equipment inside the company

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  Horizon Private School - Branch

  Aug 2011 - Sept 2015

  IT Administrator

  • Maintained current School electronic System used over the past years and prepared the requirements for a School Management System including all managerial reports, statistical reports required by ADEC, dashboard, parental web portal, student portal and staff portal. Performed troubleshooting and system analysis in order to evolve the system and meet the management requirements and satisfy needs of all departments• Operated on eSIS web-based portal for Abu Dhabi Educational Council (ADEC) and managed 1,818 students’ data entry and marks• Assisted registrar in the admissions process and designed a separate registration module on the School Management System• Performed training sessions and workshops for teachers on how to use the SMS properly with all the new features we added to it to make their work easier and to provide a suitable communication means between parents and teachers over the parent portal• Designed grade books and statistical average work sheets on Ms. Excel for teachers of different grade levels• Designed brochures and invitations to parents for events that took place on school premises Show less

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  Freelancing

  Oct 2015 - Aug 2020

  Technology Advisor

  Providing technical support to clients in the field of information technology such as: wireless network configuration and setup, installing surveillance cameras at residential areas, personal desktop/laptop backup and operating system configuration and virus cleaningAdvising suitable smart phones for users and performing technical support such as backup, resetting and tuning for best performance and usage requirements

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  Dataflow

  Sept 2020 - now

  Information Technology Administrator

  Responsibilities:Providing technical desktop support for more than 112 staff members insidethe office as well as remote support from home throughout covid-19 lockdownperiod- Managing Microsoft Teams administrative panel and teams/channel creation- Repairing hardware/software faults, installing windows OS, mac OS, Virtualmachines, and Microsoft Office for desktops and laptops, upgrading allwindows 7 to latest windows 10 OS for old PCs and providing domain access tonew users plus cloning critical hard drives as backup images for future testingand usage- Administering 17 servers 7 of which are physical blade servers and 10 virtual- Responsible for active directory maintenance, user management and databackup over all servers plus Office365 administrative panel- Managing all IT hardware equipment that need repair and stock items’movement in and out as well as preparing IT purchase requests from suppliers- Installing and configuring unmanaged switches as well as wireless routers andaccess point across 5 floors to enhance network extension Show less