Yuchen Qiao

Experience

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  Centerm Information Co., LTD

  Jun 2010 - Jul 2011

  Technical Support Engineer

  As a TSE, I was responsible for pre-sales and post sales technical support for banking customers of the thin client products of my company.

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  Asiainfo

  Jul 2011 - Jun 2013

  IT Infrastructure Engineer

  Responsible for the design, implementation and support of IT infrastructure project for the core system e.g. Billing and CRM of the telecom customers such as China-Mobile, China Telecom, China Unicom, Malaysia U-mobile etc. Cooperate with the vendors to configure the IBM P-series, Blade servers, VMware vSphere, Storage, SAN switches, Network switches and deliver the final acceptance system to the customers. Manage and resolve the problems identified by the application team or customers on UNIX and Linux based hosting platforms. Show less

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  IBM

  Jun 2013 - Jul 2021

  Worked as service delivery manager for an oversea client. responsible for delivery system monitoring & management service to client，being primary contact between oversea customer and the delivery support organization. work with t DPE (Delivery Project Executive)to investigate issues and explore requirements and responds to requests for new services to help grow the business, ensure the quality of service and manage cost of delivery by looking at better ways to provide service in a cost efficient manner. Lead and direct the delivery teams, monitor and manage service level performance and reports attainment and potential exposures in a timely manner. Show less

  • People Manager - Infrastructure Service Delivery

    Aug 2016 - Jul 2021

  • Leader - Unix/Linux/Windows/VMware

    Nov 2015 - Aug 2016

  • Project Manager

    Jun 2015 - Nov 2015

  • System Specialist - Linux/Unix

    Jun 2013 - Jun 2015
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  Amazon Web Services (AWS)

  Jul 2021 - Jan 2022

  Technical Account Manager
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  Microsoft

  Jan 2022 - now

  Senior Product Manager