Yuchen Qiao

Yuchen Qiao

Technical Support Engineer

Followers of Yuchen Qiao381 followers
location of Yuchen QiaoSuzhou, Jiangsu, China

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  • Timeline

  • About me

    Microsoft - Senior Product Manager

  • Education

    • Zhejiang University

      2020 - 2023
      Master's degree MBA
    • Nanjing University of Information Science and Technology

      2006 - 2010
      Bachelor of Applied Science (B.A.Sc.) Telecommunications Engineering
  • Experience

    • Centerm Information Co., LTD

      Jun 2010 - Jul 2011
      Technical Support Engineer

      As a TSE, I was responsible for pre-sales and post sales technical support for banking customers of the thin client products of my company.

    • Asiainfo

      Jul 2011 - Jun 2013
      IT Infrastructure Engineer

      Responsible for the design, implementation and support of IT infrastructure project for the core system e.g. Billing and CRM of the telecom customers such as China-Mobile, China Telecom, China Unicom, Malaysia U-mobile etc. Cooperate with the vendors to configure the IBM P-series, Blade servers, VMware vSphere, Storage, SAN switches, Network switches and deliver the final acceptance system to the customers. Manage and resolve the problems identified by the application team or customers on UNIX and Linux based hosting platforms. Show less

    • IBM

      Jun 2013 - Jul 2021

      Worked as service delivery manager for an oversea client. responsible for delivery system monitoring & management service to client,being primary contact between oversea customer and the delivery support organization. work with t DPE (Delivery Project Executive)to investigate issues and explore requirements and responds to requests for new services to help grow the business, ensure the quality of service and manage cost of delivery by looking at better ways to provide service in a cost efficient manner. Lead and direct the delivery teams, monitor and manage service level performance and reports attainment and potential exposures in a timely manner. Show less

      • People Manager - Infrastructure Service Delivery

        Aug 2016 - Jul 2021
      • Leader - Unix/Linux/Windows/VMware

        Nov 2015 - Aug 2016
      • Project Manager

        Jun 2015 - Nov 2015
      • System Specialist - Linux/Unix

        Jun 2013 - Jun 2015
    • Amazon Web Services (AWS)

      Jul 2021 - Jan 2022
      Technical Account Manager
    • Microsoft

      Jan 2022 - now
      Senior Product Manager
  • Licenses & Certifications

    • VCP 5.5 - DCV

      VMware
      Oct 2014
    • MBA

      浙江大学
      Mar 2023
    • Microsoft Global Hackathon 2022

      Microsoft
      Aug 2022
      View certificate certificate
    • AWS SAP

      Amazon Web Services (AWS)
      Oct 2021
    • AWS SAA

      Amazon Web Services (AWS)
      Nov 2020
      View certificate certificate
    • Microsoft Certified: Azure Administrator Associate

      Microsoft
      Aug 2020
      View certificate certificate
    • IBM Certified Manager

      IBM
      Apr 2019
      View certificate certificate
    • ITIL 4 Foundation

      AXELOS Global Best Practice
      Aug 2019
    • IBM Certified Manager

      IBM
      May 2020
      View certificate certificate
    • CCNP

      Cisco
      Sept 2009
    • Microsoft Global Hackathon 2023

      Microsoft
      Aug 2023
      View certificate certificate
    • Project Management Professional (PMP)®

      Project Management Institute
      Dec 2015
      View certificate certificate