Jeff Polmanteer, PMP, CCMP

Experience

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  The Video Stop

  Jun 1978 - Oct 1981

  Business Owner

  • Designed and built-out video rental store in retail shopping space while sophomore in high school. • Oversaw all aspects of purchasing, accounting, staffing and maintenance of location.

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  Tandy Corporation

  Jul 1982 - Jul 1989

  Regional Operations Manager

  • Was recruited as Area Manager for five Houston area Video Concepts stores while company owned by Jack Eckerd Company.• Became Regional Manager and transferred to Los Angeles to oversee expansion of stores in California, Arizona, and Nevada after Tandy Name Brands purchased company.• Responsible for management of 19 stores and 3 warehouses. Oversaw performance of approximately 300 employees including managers, assistant managers, training, sales, warehouse, and delivery.• Worked with store managers on budgets, and management tracking. Opened new stores and negotiated contracts with local vendors and service companies.• Initiated Manager Training Program and Employee Certification for all employees designed to teach product specifications and procedures for customer service and quality product demonstration.• Conducted coaching, counseling, and motivational sessions, and worked with store managers on budget responsibility and projections.• Developed check list for opening, closing, safety, security, and daily operations for use by managers in each store.Increased market presence from 4 stores to 19 stores over seven years in three states, with sales growth of over 100% for five straight years. • All stores in region maintained year over year sales growth and region consistently ranked at top 5% in country for hardware, accessory, and extended warranty sales. • Responsible for management of 9 stores. Oversaw performance of employees including assistant managers, training, sales, cashiers, warehouse, and delivery.• Worked with Assistant Managers on budgets, and inventory tracking.• Conducted coaching, counseling, and motivational sessions, and worked with store employees on budget responsibility and projections.• Developed checklist for opening, closing, safety, security, and daily operations for use by employees in each store. Show less

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  Event Connections

  Sept 1989 - Jun 2001

  Co-Founder and COO

  • Directed all administrative functions for rental and sale of inventory to customers in the United States and the Caribbean.• Operated casino gambling junkets to several Caribbean gaming destinations.• Hired, fired, motivated, and evaluated staff of up to 48 in office, sales, and warehouse. • Managed accounts payable/receivable and financial statements; proved effective in collection of outstanding accounts. • Generated rentals and sales to area and national client accounts. • Provided information to clients on appropriate equipment to meet their needs, within budgetary limits. • Worked with purchasing agents; expedited customer service needs. • Coordinated rental and sales reports with available inventory. • Scheduled all shipments, ensuring on-time delivery. • Supervised crews to execute event plans.• Deeply involved in the design and creation in many of Houston’s largest events and festivals: o Houston Children’s Festival 1995-2001o Houston International Festival 1996-2001o Reliant Energy Power of Houston 1997-1999o Texaco Grand Prix of Houston 1998-2001o Greenspoint Music Festival 1999-2000o Houston Power of Freedom Festival 2000-2001 Show less

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  Reliant Energy

  Jul 2001 - Mar 2007

  Issue Resolution Specialist

  • Acted as primary point of contact for the investigation and resolution of complex residential and small commercial customers’ issues resulting from customers contacting the Call Center, the PUCT, Media, Legislature, Better Business Bureau, and Reliant Executives.• Controlled out of protocol transactions that resulted in delayed order entries.• Was original “Energy Advisor”. A specially trained employee that met face to face with consumers at events and meetings to educate, answer questions, and provide tips and recommendations that would enable customers to control their energy costs.• Acted as Project Lead between Reliant Energy and Rebuilding Together - Houston, which is Houston’s largest community outreach organization working to provide home repair and renovation services at no cost to low-income homeowners in need. Show less

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  Green Installations

  Mar 2007 - now

  Operations Manager and Client Relations Director

  • Created Client Relations department to provide excellence in outbound call center and reduce appointment cancellations.• Instituted quality control guidelines and grading system of outbound telephone associates to ensure potential clients were being given a uniform message. Also developed e-mail templates to ensure uniform corporate message• Instituted an aggressive policy to gather customer information, i.e. e-mail, alternate phone numbers, and text numbers.• Established industry newsletter to blast quarterly to potential customer’s e-mails.• Personally called cancelled appointments and no-sale appointments to determine the reasons for not doing business with company.• Created “Senior Associate” title, giving access to qualified prospects who had previously cancelled appointments. These associates were also given direct extension numbers and e-mail addresses to proactively engage prospective customers• Develop and implement budgets, business and marketing plans, sales forecasts and go-to-market strategies for environmental products company.• Lead activities to train technicians and customers on the technical use of environmental products.• Establish relationships with building owners, home owners, and other decision makers and manage the relationships effectively for product development, enhancement, marketing, and revenue-generation purposes. • Establish list pricing and discounting strategies consistent with company’s margin strategies.• Manage controllable operational expenses, control profit & loss, budget planning and goal setting.• Maintain back-up inventory of high volume products to service accounts in case of supply interruption or emergency need.• Generate and release announcements for new products or product updates.• Monitor customer loyalty and customer satisfaction to insure quality programs and involvement are maintained.• Attend industry meetings and trade shows to generate and follow up on sales leads. Show less