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Simon Chang

Simon Chang

Customer Service Representative

Followers of Simon Chang183 followers
location of Simon ChangBurnaby, British Columbia, Canada

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  • Timeline

  • About me

    Technical Support Analyst at Craftsman Collision

  • Education

    • British Columbia Institute of Technology

      2007 - 2009
      Computer Information System Technology (CIST)

      CompTIA A+, Cisco CCNA, CCNP, PIX Firewall, CiscoWorks, Novell Netware Server 6.5, GroupWise 8, Microsoft Server 2003, Exchange 2007, ISA 2006, Office suite (Word, Excel, Outlook, PowerPoint, Visio), VMware, VPN, Java, C, Cabling

  • Experience

    • Panago Pizza

      Oct 2007 - Sept 2008
      Customer Service Representative

      • Recieved pizza orders in a precise manner; sent orders to corresponding stores• Resolved customer concerns in a friendly and positive manner resulting in return business• Provided excellent customer service efficiently handling over 100+ calls per day

    • Craftsman Collision

      Nov 2009 - now
      Technical Support Analyst

      • Provided end users with hardware and software technical support• Managed and monitored systems administration • Improved and maintained system performance by solving computer and networking issues • Educated end users on technical operations and concepts in simple terms• Documented infrastructures and reported daily progress • Coordinated and prioritized multiple IT-related projects concurrently• Provided backup as well as imaging for critical data and applications

  • Licenses & Certifications

    • Microsoft Certified Solutions Associate (MCSA)

      Microsoft

    • Cisco Certified Network Associate (CCNA)

      Cisco

    • CompTIA A+

      CompTIA

    • Microsoft Certified Professional (MCP)

      Microsoft

    • WordPress Web Design

      Vancouver Community College