Winnie Paes - ICA-GRC, CCP, CORP

Experience

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  Hemant Joshi & Co - Chartered Accountants

  Sept 1999 - Aug 2002

  Articled Clerk

  Worked as an Articled Clerk to complete the 3 years articleship. Acquired experience in Salex Tax and Income Tax matters, Audit (including Bank Audit) and Accounts writing work covering maintenance of books of accounts, auditing, vouching, preparation and filing of tax returns.

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  ICICI Bank

  Dec 2002 - Aug 2004

  Officer - Regional Processing Centre

  - Processing of bulk financial retail transactions for Mumbai region. Activities included retail bulk account closing, scrutinization of documents and Inter Bank Reconciliation transaction of 48 Branches for Western Region, Bulk Demand Draft processing and cheque book request from Call Centers/Branches/Loan & Card Centre- Handling of clearing related activities, recovery of charges for Inward, Outward Clearing and ECS returns along with MIS reporting- Issuing of Cheque books and Stop payment processing, bulk account transfers of all regions. Resolving queries related to branches across India, which involved working knowledge of Siebel- Interacting with branches and corporate office regarding unresponded entries, monitoring office accounts, sundry accounts and fund transfers Show less

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  Citi

  Dec 2004 - Nov 2022

  - Perform Risk based reviews to strengthen controls and minimize residual risk- Ensure Self Assessments of Risks and Controls are conducted periodically by all businesses by evaluating process deficiencies- Map high regulatory risks for the country to controls and act as MCA / RCSA and KRI coordinator for the country- Analyse operational risk through anticipating emerging risks, propose value-added recommendations and institution of controls - Partner with Business and Operations to design effective controls to ensure strong control environment is maintained- Work closely with Cluster, Compliance and the Business to ensure smooth implementation of regional projects / facilitate successful audits- Facilitate the quarterly Governance committee with the CCO along with managing the agenda, minutes and all associated activity. Participate actively in internal governance committees- Train the Business testers and unit heads and monitor the quality of testing- Ensure timely identification, escalation and resolution of issues, including well-defined and closely monitored corrective actions to identified Regulatory or Audit issues Show less Worked with the NRI - Collections Department:- Part of a team responsible for building and maintaining control programs. Assist in risk identification particularly with regard to Collections unit and present recommendations to business on risk management and operational efficiency issues- Reporting of monthly Alico / Zurich Risk MIS for evaluating the performance and efficiency of the team in terms of potential clawback saved- Coordination with customers, managers and Operations to ensure timely credit of premiums and complaint resolution.- Conduct regular briefings with team to discuss the weekly updates, focus on work prioritization within the unit, monitor productivity of unit, ensure implementation of process and obtain feedback on improvisation Show less Worked as a Service Executive with the NRI Department:- Maintain client relationship and service client requests; coordinate and handle customer requirements for Bahrain, Kuwait, Saudi and Qatar clients- Documentation of product offerings such as Deposits, Fixed Income Securities, Structured Products, Mutual Funds and Insurance- Profiling customers, fresh remittance booking, clubbing of deposits, processing of drafts. Using forwards curve and drawing sensitivity analysis. - Client sensitization, coordination with Operations Department in Bahrain & India Show less

  • Assistant Vice President - Compliance Testing Bahrain - EMEA & APAC Cluster

    Nov 2015 - Nov 2022

  • Operational Risk Management (ORM)

    Nov 2008 - Oct 2015

  • Collections Officer

    Apr 2007 - Oct 2008

  • Service Executive

    Dec 2004 - Mar 2007
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  Ahli United Bank

  Dec 2022 - now

  Senior Manager - Compliance