Prakhar Mathur

Experience

• 

  CELLONE NETWORKS

  Jul 2019 - Oct 2019

  Fresher
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  TwinStar Credit Union

  Oct 2019 - Dec 2019

  Sales Team Member
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  Classplus

  Dec 2019 - Jul 2022

  - Managing to onboard clients, conducting training sessions, and understanding the needs and goals ofeach customer, resulting in an increase in activity rate from 45% to 75%.- Frequently optimizing the marketing strategy for customer enablement and growth.- Setting up and planning the implementation of new accounts whilst looking for early upselling andexpansion opportunities and consistently generating GMV > 50000Rs per account.- Resolved complex issues using existing resources and internal relationships with stakeholders and ledtraining or information sessions. Think critically, to determine possible solutions to more abstractissues.- Managing a base of 185 accounts from different cities and maintaining a renewal rate of 80%- Run in-person and video demonstrations and training with customers on how to navigate the appexperience. Show less

  • Senior Customer Success Manager

    Jan 2022 - Jul 2022

  • Customer Success Manager

    Feb 2020 - Jan 2022

  • Field customer success manager

    Dec 2019 - Feb 2020
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  MFilterIt

  Aug 2022 - Jan 2023

  Senior customer success specialist

  *Helping Brands to save millions on their marketing media spending andstay ahead of ad fraud-> Tracked, extrapolated, and interpreted customer data using SQL &Excel and to create Business Strategy and KPI-> Investigated patterns and irregularity by anticipating marketingnumbers to carry out viable expense-cutting measures andincrement efficiency.-> Conduct business process analysis and identify critical issues andgaps for an established organizational process.-> Optimized Client's Digital Marketing spending by 15%-25%. CRO,ROAS, and ROI.-> Ensured business growth, and Support Client Requirements.Documented client Insights and tracked the internal and externalstakeholders-> Perceive and endorse better ways to deal with and save time bystreamlining business processes.-> Tools used by Dv360, Google Ad Manager, and Facebook Admanager for Blacklisting IPs came from Bots. Show less

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  Haptiq

  Feb 2023 - now

  Senior Client Success Manager

  Thank you for your warm welcome @webonise Team.