Hafiz Muhammad Hammad

Experience

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  FJC | FARMS

  Apr 2016 - Jul 2017

  IT Administrator
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  Express News

  Jun 2017 - Apr 2022

  System / IT Support Engineer

   Installing configuring and troubleshooting Windows and MAC operating systems. Installing and configuring Windows servers 2008, 2012 and 2016 Internet Connectivity i.e., IP configuration, Network devices, and Printers connectivity. Managing a shift including Assistant IT Officers to provide Level 1 and 2 support to the users. Creating and managing systems backup using Acronis, One Drive, and Veeam backup. Knowledge of pfSense network firewall. Perform System upgrades of Systems as and when required. Show less

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  Nishat Power Limited

  Mar 2022 - May 2023

  Executive IT

   Provide Level 1 & 2 technical support onsite and remotely to the users. Support to Microsoft Office 365 and Outlook emails. Create, Manage, and support Zoom and MS team meetings setup. Network monitor and control through FortiGate Firewall. Managing and configuring Cisco Access points. CCTV cameras of Dahua and Hikvision monitoring and management. Knowledge of VMware / ESXi Hypervisor, Hyper- V and virtualization. Active directory server 2012 and 2016 management and installation. IT material reservation of Issuance of IT materials / Assets through SAP. Maintain reports of Computers, Printers, and Network devices’ health reports on a daily, weekly & monthly basis. Perform System upgrades of Systems as and when required. Internet Connectivity i.e., IP configuration and printer connectivity files and folders sharing, IP phones connectivity and configuration Installation of Windows OS, Software, Drivers, Printers, Scanners, Troubleshooting of hardware and systems. Show less

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  Next Generation Technology Solutions

  May 2023 - Oct 2023

  Technical Support Engineer

   Remotely providing L1 and L2 Help Desk technical assistance to US clients remotely. Assist operations with everyday IT issues, Manage and respond to service desk tickets, incidents, and service requests. Working experiencing with Freshservice, Manage Engine and JIRA ticketing portals. Working experience with RMM tools such as Datto, TeamViewer, AnyDesk and Splashtop. Experience with SecureWorks, Sophos end point security. Administration of Office 365, Knowb4, LastPass, VPN / DUO MFA, PressONE, Auvik NMS system, IT Glue, and Exclaimer. Working with end users, via remote tools, to fix application software, System Software. Hardware, Printing, Files, folder sharing, and network issues. Onboarding and offboarding of new hires in accordance with the standards outlined in the attached signed form. Show less

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  Systems Limited

  Oct 2023 - now

  Assistant Manager IT

   Providing remotely IT L2 tickets support to the international clients based in US, UK, Germany and Canada related to O365, VCenter, Active Directory, Virtualization, Azure enterprise applications SSO, Microsoft Authenticators, FortiClient MFA, SCCM Patch management, Microsoft Intune MDM, Docusign, JAMF, TeamViewer, PAM, and Microsoft Entra ID. Onboarding and offboarding of virtual machines on-prem and Azure such as Windows, Servers, Linux and customs operating systems. Resolving critical vulnerabilities on virtual machines and production servers suggested by Security team, Managing production servers backups using Veeam backup tool. Troubleshooting Windows, Linux and MAC OS queries. Resolving AD, DNS, SMTP, DHCP and Fileserver related queries. Show less