Buchr Lababidi

Experience

• 

  Prinz

  Jan 2009 - Dec 2009

  Sales Engineer

  • Responsible for growing customers’ network and managing existing one in assigned region• Technical explanation and value proposition

• 

  Fresenius Medical Care

  Jan 2010 - now

  - Service strategy: co-creating of strategic targets and translating HQ strategy & initiatives into implementable work packages & projects- Service quality: implementing ISO 13485: 2016, ISO 9001: 2015 & medical device regulation (MDR) relevant standards and performing quality audits in subsidiaries & distributor network- Financial management: P&L, budget and forecast - Service structure & organizational development: establishing efficient and effective service structures with the required number & location of technicians and key functions - Design & establishment of functional hubs: to effectively manage, support & empower the distributor network in a certain geographical region- Shared service centres & repair shops: capital expenditure analysis, establishing and managing regional service centres (regional calibration labs and medical device repair shops)- People Management: 181 employees in 6 subsidiaries & functionally managing/supporting a network of >42 distributors with 248 technicians- Recruitment & development: expertise in selecting, recruiting, developing, engaging, and retaining staff; also building effective teams- Process optimization & lean management: applying process mapping and other analysis techniques to identify & implement process-optimizing efficiency & cost reduction measures- Performance management: developing & maintaining business-specific service KPIs & balanced scorecards, mainly derived and used to aid around the decision-making process- Digital transformation: co-developing and rolling out of ERP-linked service reporting systems, automating the processes from customer call to invoicing- Communication & info management: through managing several IT platforms, regular meetings & ad hoc workshops- Service Portfolio: service portfolio management and drafting service contracts and SLAs- Service revenue: developing of technical sales and service marketing concepts Show less • Functional management of technical service teams in three subsidiaries: Turkey, Saudi Arabia & Lebanon (51 employees)• Functionally managing and supporting a network of 16 distributors• Performing internal and external technical service quality audits• Implementing corporate strategy within assigned region• Structural and organizational development• Recommending improvement and efficiency measures to regional management• Managing projects to enable and implement any required/desired changes• Technical support and service card access management• Conducting regular ad hoc workshops and strategic alignment meetings Show less

  • EMEA Total Performance Management Leader

    Jan 2025 - now

  • Cluster Leader - Technical Operations Management - Middle East, Turkey & Africa

    Jul 2019 - now

  • Cluster Leader

    Jul 2023 - Jan 2025

  • Technical Operations Manager - Middle East & Turkey

    Jul 2014 - Jul 2019

  • Technical Area Manager - Middle East

    Jan 2010 - Jul 2014