Suresh Mohan

Experience

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  HCLTech

  Dec 2005 - May 2007

  Associate

  Providing technical support for McAfee programs which includes VirusScan, Personal Firewall plus and many more.Member of Virus Removal Support and Remote Product Support which included remotely accessing client’s computers to resolve issues.

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  Bank of America

  Aug 2007 - May 2013

  Senior Technical Associate

  • Production Support (helpdesk and monitoring) for various lines of businesses across US, EMEA, ASIA and LATAM regions• Support for Imaging, Cheque, Payments, Statements and Card applications• Perform User Administration function for multiple applications across multiple environments including production, UAT and SIT• Monitor Imaging applications, fix errors and escalate if required• Provide SharePoint solutions within and outside the team for streamlining the routines• Transitioning helpdesk processes from Hong Kong - ASIA helpdesko Supported regions included Hong Kong, Singapore, Tokyo, Sydney, Taipei and Chinao The above transition included travel to Hong Kong for Knowledge transfer Show less

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  HSBC

  Jun 2013 - now

  Portfolio Analyst (Global Transformation Methods and Tools)

  Transformation Methods and Tools is responsible for which PPPM SharePoint Governance.Developing, and maintaining Global SharePoint transformation on an on-going basis. Delivering a recommended level of support to stakeholders – internal and external, located in various locations and operating with varying maturity levels.SharePoint Automation : Utilize the SharePoint/ Nintex workflow capabilities to automate activities in SharePoint.SharePoint Access Management: Build strong access control measures to facilitate access-based usage.Strong Web-page design: Build an effective and intuitive web site with pleasing design and easy navigation. Show less