Gerard Saade

Experience

• 

  Lebanese American University

  Sept 2013 - May 2017

  Administrative Officer

  Worked as a part-time assistant in the Admission office, took care of filing, all of the new students needs, and helped them achieve their requirements.

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  Fast2Serv

  Sept 2013 - Jun 2017

  Customer Support Specialist

  Customer support at the ISP’s Call Center,Absorbed peoples anger and troubleshooted problems on the phone.Worked in the showroom as a salesperson in electronics.

• 

  Byblos Bank Group

  Feb 2017 - Sept 2017

  Sales Specialist

  Identify and recommend opportunities to improve customer experienceCustomer client communicationTraining customers on shifting from using in branch to digital banking servicesHighest sales score in products and services offered by the bank among all branches

• 

  BankMed

  Oct 2017 - Nov 2021

  Personal Banker

  Recommending and explaining banking services and products to clients based on their needs.Managing client bank accounts, including opening and closing accounts, and overseeing transactions.Greeting clients and presenting and selling banking services and products to existing and prospective clients.Preparing documentation to open or close accounts, including obtaining signatures, and assigning account numbers.Gaining basic knowledge of every position in the bank (teller, personal banker, operations support, and assistant branch manager) over a course of two weeks for each position.Member of the “Dream Team”A continuous high EPRCoached other Personal Bankers Show less

• 

  Vara Lebanon

  Feb 2019 - Aug 2021

  Managing Partner

  Managed and acquired clients for a private venue using PRReviewed financial statements of sales, activity reports, and other performance data while measuring productivity and goal achievementsIdentified areas needing cost reduction and program investmentDirected and coordinated activities for kicking starting the venue

• 

  Fahex

  Sept 2020 - Sept 2021

  Business Owner

  Managed the full production line of charcoal at Fahex Factories:- Supplying the raw material- Leading the production process- Supervising a team of employees- Analyzing the market to figure out the most suitable time for market entry- Negotiating the best deals for a cost effective business- Helping sustain the factory's profits and growth during an economic crisis

• 

  KPMG Lebanon

  Nov 2021 - Jan 2023

  Advisory

  Managing investment opportunities packaging and creation for the public sector, and definition of the sector from economic approach, benchmarking to finally writing an investment report for the sector.Handling production line consultation by overseeing the operator's production plan, handling various aspects of workover/completions engineering assignments and assisting in completion, testing and workover procedures.Assessing and analyzing business practices and procedures, compiling and presenting research findings and recommendations and developing detailed project plans to drive changes and improvements.Developing financial plans to help clients achieve their long-term and short-term financial goals and identify areas needing cost reduction and program improvement. Show less

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  Swiss Hospitality Company

  Jan 2023 - Jan 2024

  Consultant
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  HAYDN PARTNERS

  Jan 2024 - now

  Manager

  o Work on job description projects for clients from different industrieso Develop job families and work on competency mappingo Conduct benchmark analysis for clients in order to find strategic and HR solutions that can help improve their performanceo Develop scorecards including goals and KPIs for different roles in an organizationo Develop business model and value chain models for clientso Work on developing HR policies & procedureso Conduct research and analysis and interpretation on client/sector business issues, performance, competitors, etc. with a view to identifying possible opportunitieso Develop various organizational chart options based on different types of external and internal analysis to help clients reach their future/to be stateo Client relationship management Show less