Chandra Clark

Experience

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  BBVA in the USA

  Feb 2008 - Aug 2012

  Responsible for growth and retention of banking center’s top client portfolio.Uncovered additional cross-sell opportunities while by delivering exceptional service. Originated consumer, business and real estate loans, and deposit and retirement accounts. Ensured compliance with audit and operational regulations and guidelines.

  • Relationship Manager

    Jan 2010 - Aug 2012

  • Banking Retail Executive

    Feb 2008 - Dec 2009
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  Capital One

  Aug 2012 - Apr 2016

  Branch Manager

  Effectively managed up to 3 branches simultaneously in Central Houston district in 2014 – 2015.Successfully opened DeNovo branch in October 2014, exceeding all service, operations, and sales metrics.Coordinated all CRA/volunteer events for North Houston and Southeast Houston districts in 2013 – 2015. Conducted bi-weekly interviews, hiring all tellers and bankers for Central Houston district in 2014 – 2015.Awarded Regional Service Excellence Award for 100% Customer Service score for 2014.Ranked top branch in North Houston district exceeding all 2013 deposit, loan, investment and service goals.Managed branch objectives through consistent coaching, developing, training, and observing branch associates.Develop organized planning of daily, weekly and monthly sales, service, and operational activities.Improved branch operations by implementing strategies and practices to ensure compliance.Maintained strong relationship with partners to ensure ongoing success in business.Create a productive working environment by instituting effective staff meetings.Resolved escalated clients issue in a timely and professional manner. Show less

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  Chartway Credit Union

  May 2017 - Dec 2019

  Market Director - Texas

  Responsible for maximizing and overseeing the growth of membership, sales production, goal achievement, and operations of the Houston Market.Work with directors across all lines of business on enterprise wide projects and process improvements.Direct the development and implementation of the strategic objectives of the credit union to all job families in the Houston market.Conduct quarterly audit of all Houston branches and ensure that all branches in the Western Region (Texas and Utah) are operationally sound and in compliance. Show less

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  JPMorganChase

  Jan 2020 - now

  Vice President