Ahmed Said

Experience

• 

  New Horizons Computer Learning Centers

  Jan 2010 - Dec 2010

  Technical Training Instructor
• 

  Misr2000 For Networking

  Jan 2011 - Jun 2011

  Network Engineer
• 

  TE data

  Jun 2011 - Dec 2017

  • Design enterprise customer solutions (Internet & L2VPN & L3VPN) to meet customer needs.• Manage and troubleshoot in Multi-Vendor Firewalls (Sophos , Fortigate , ASA ,SRX)• Design all solutions with different media types (Copper, Fiber, Wi-max, 3G, and VSAT).• Design alternative solutions to maintain customer service level Agreement SLA.• Give presentations to customers from the point of pre-sales view, and support in getting the business opportunity.• Configure PE-CE routing protocols (OSPF, RIP, EIGRP & BGP).• Configure Customer Premises Equipment such (Routers, modems, firewalls, Switches, voice gateways & wireless equipment).• Implement different network redundancy techniques like HSRP, VRRP & GLBP; in addition to load balancing using Ether Channels and Multilink interfaces.• Configure SHDSL local loop terminations on DSLAM (Alcatel ASAM & ISAM, Huawei 5100 & 5600, MSAN 5600T series).• Configure Aruba controllers to maintain the wireless connectivity.• Apply QOS for enterprise customer to achieve high level of performance.• Solid experience on different Cisco Catalyst such as Cisco 3560, 3750, 4500, 4900, 6500.• Solid Experience with customer routers Cisco ( 888 , 888E , 888EG 1800, 2811, 2901, 2911, 2921, 1921 ) and juniper (SRX ).• Coordinate and follow up with concerned departments such as Core, Capacity planning, Pre-Sales, technicians, supply chain and project managers to ensure that customer's technical solution will be successfully delivered.• 2nd level support for enterprise support team in troubleshooting process.• Handle trouble tickets with different vendors concerning about any problems in CPEs.• Remotely guiding the technicians in installing the local loops and connecting the modems and routers at the customer site. Show less • Perform professional level troubleshooting of customer problems.• Troubleshooting all supported services (VPN MPLS, Layer 2 VPN, International VPN and internet connections) through TEdata network.• Troubleshooting Routing problems (OSPF, BGP, EIGRP, and RIPv2) between Customers networks and TE Data network.• Troubleshooting Global Data Services issues with upstream and third party providers (Telecom Italy, Verizon Business, PCCW, TATA communication…).• Configuring CPE devices and also troubleshoot configuration problems related to customers from both customer and service provider sides.• Apply QOS for enterprise customer to achieve high level of performance.• Monitoring and Adding TE Data Network nodes through Solar Winds Orion server. Show less

  • Senior Enterprise Solution Provisioning Engineer

    Feb 2015 - Dec 2017

  • Enterprise Maintenance Engineer Team leader

    Feb 2014 - Jan 2015

  • Enterprise Technical Problem Management Engineer

    Aug 2013 - Jan 2014

  • Enterprise Service Desk Engineer

    Jun 2011 - Jul 2013
• 

  Ericsson

  Jan 2018 - Feb 2022

  Lead Security Operations team in:- Installation, configuration, monitoring, and maintaining multi-vendor Security devices in Telecom Operators Networks.- Assist in the Design and Integration of new solutions provided by Planning teams.- Full Preparations for newly integrated nodes including Hardware acceptance, Configuration, and Testing with All involved entities.- Investigate technical problems, troubleshoot systems that are in operation, and if requested,participate in the remedy of systems in case of critical situations.- Managing problems and escalations to ensure they are handled properly according to the organization’s processes and guidelines. Show less • Responsible for operation & management of Etisalat IP-backbone network security.• Manage and troubleshoot in Multi-Vendor Firewalls, IPSs, Authentication servers, Token server, Load balancers, DDOS mitigation solution.• Managing & Securing Gi traffic from GGSNs to Etisalat-Misr Internet gateway firewalls.• Managing & Securing communications among IN, VAS, IT, IP-RAN, OSS, SS7/SIGTRAN, NOC, Gi ...etc. nodes.• Responsible for data traffic performance passing through firewalls and investigation/troubleshooting in case of incidents or any abnormalities.• Responsible for defining threats and put action plan for mitigation.• Implementation of all security access requests.• Responsible for all Security IP-backbone expansions, replacements & new plans.• Handling urgent cases out of business hours. (on-call hours)• Handling 3PP Cases with vendors. Show less

  • Team Lead - Telecom Security Operations

    Jan 2021 - Feb 2022

  • Senior Telecom Security Operations Engineer

    Jan 2018 - Dec 2020
• 

  BARQ Systems

  Mar 2022 - now

  Act as the customer’ Single Point of Contact for Services and Support facilitating conference calls, and meetings and engaging the appropriate resources• Ensure delivery across the customer’s organization and meet or exceed operational KPIs• Match customers’ evolving service needs (based on business requirements, expansion, industry challenges, reductions, proactive vs. reactive service needs, etc.) • Lead the services delivery team toward the customer, the sales teams, and any other internal or external organizations• Build executive/senior relationships with customers and understand the customer’s business practices/procedures, business drivers, and corporate culture• Own Customer Success by developing Service & Support Plans• Address any customer satisfaction issues across the customer’s organization and follow up• Manages technical escalations by hosting conference calls, facilitating actions, and producing customer-facing updates• Provide regular updates to the customer and visit on an agreed frequency• Ensure delivery teams meet their contracted obligations by following through with management on corrective actions• Leverage customer relationships in supporting Sales in renewals success, ensure optimal service penetration and identify up-sell opportunities. Show less

  • Senior Sales Account Manager – Telecom & Key Accounts

    Jan 2024 - now

  • Senior Technical Account Manager at BARQ Systems.

    Mar 2022 - Jan 2024