Amanda Woo

Experience

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  Sunny Acres Day Camp

  Jul 2008 - Aug 2008

  Camp Counselor

  • Monitored children on the bus to ensure their safety to and from the camp• Encouraged high level engagement among campers• Implemented the daily schedule• Directed and supervised children in spontaneous/planned activities

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  Sports Experts

  Aug 2009 - Sept 2014

  Senior Sales Associate

  • Dealt diplomatically with customers while handling multiple tasks simultaneously• Provide expert knowledge to assist customers with the purchase of sports apparel• Identify the needs of customers while providing them with excellent customer service• Assist in the training and development of co-workers• Maintain the sales floor to make sure that it is kept clean and properly merchandised

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  Mosaic Sales Solutions

  Jul 2013 - Jul 2013

  Fruttare Brand Ambassador

  • Set-up and merchandised product to ensure that it is well faced and organized• Independently promoted, sampled and sold products• Conveyed key product and promotional messages to the target audience• Tracked metrics, sales, and comments throughout shift

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  Future Electronics

  Sept 2014 - Oct 2018

  • Quote business opportunities, whilst optimizing profitability and maximizing revenue, based upon comprehensive knowledge of the markets, suppliers, products, strategies and customers. • Maintain various on-line queues, ensuring that orders are being shipped out within the appropriate conditions that have been stated by the Product Manager. • Develop in-depth knowledge of the given product group related to pricing trends, availabilities, new technologies, etc. • Drive and develop the product within the marketplace and to increase the awareness of the product within the sales organization. • Provide a first class customer service level to all internal and external customers. • Additional projects or duties as management may at times require. Show less • Responsible for coordinating and supporting all activity pertaining to supplier purchase orders following placement• Ensure that all Marketing support and service activities are coordinated and completed within the predefined process guidelines and to the satisfaction of the customer• Work in conjunction with: - Asset Managers to ensure the coordination of all rescheduling and cancellation activity - Full Service Center Customer Service Advocates for expedite activity and shipment tracking - Sales branches for all stock availability checks, expedite activity and shipment tracking• Reconcile open purchase backorders against supplier open order reports and resolve discrepancies• Follow up daily on outstanding issues with suppliers and business units Show less

  • Product Marketer

    Apr 2016 - Oct 2018

  • Marketing Support Representative

    Sept 2014 - Apr 2016
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  QuickSeries Publishing Inc.

  Oct 2018 - Feb 2021

  Client Success Coordinator

  • Drive the post-sale journey from initial onboarding to product adoption, expansion, and advocacy• Provide training and support to internal and external stakeholders and clients on SaaS/SaaP products• Communicate client needs to other teams, including Sales, Software Development and Content• Participate in product development and improvement as part of the agile “spec” team• Recommend, appraise and test new products, features, and functionalities • Collaborate closely with the digital products team and clients to improve user experience and resolve issues• Create, manage, and maintain product documentation, knowledge base, release notes, and client approvals Show less

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  Genetec

  Feb 2021 - now

  Product Coordinator