Lee Sing Ng

Experience

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  Jardine OneSolution (2001) Pte Ltd

  Feb 2006 - Oct 2007

  Customer Service Engineer

  Job Scope:o On-Site support for servers, network, desktops, laptops and printers related issueso Providing services to external customer such as: Servers installation Servers backup and recovery Servers Management End user desktops, laptops and printers troubleshooting Network managementJob Brief: Jardine OneSolution (2001) Pte Ltd ‘JOS’ is a System Integrator company providing outsource services to companies located in Singapore. My job is to provide various support task assigned to me. I have gained vast experience while working in ‘JOS’ due to exposure working in local and MNC companies, working on multiple projects. Show less

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  Ban Hock Hin Co Pte Ltd

  Jan 2008 - Sept 2009

  IT Support

  Job Scope:o Active Directory and Server Administration Management (Windows Server 2008)o IT Hardware and Software related supporto Server backup and recovery managemento Network Administration Management: Configuration of Cisco Routers and Switches Change Request Management ACL VLAN Assignment Documentations Routingo Vendor Managemento User support for both Office and Remote siteo Website Managemento Tech refresh for Windows ServersJob Brief: My work in Ban Hock Hin Co Pte Ltd covers a wide area from supporting office and remote users, to backend server and network systems, and also handling website maintenance. While most work I do are comprehensive and technical, I am also expected to manage vendors coming in to assist in certain projects. Show less

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  Apple South Asia Pte Ltd

  Sept 2009 - Jun 2011

  Tech Support Advisor

  Job Scope:o Manage escalated issueso Coaching, mentoring and provide guidance to new staffs.o Provide first level of support to external customer: Understanding problems Identifying causes Problem management Routing to appropriate resource group for next level of troubleshootingJob Brief: My day to day work is to Apple IOS customer, and making sure the issues are handled to satisfactory level. While working here, I was assigned to provide guidance to new colleagues, and listening to recorded calls to improve team’s performance Show less

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  EPS Computer System

  Jun 2011 - Jun 2014

  Technical Specialist

  Job Scope:o Lead the IT Team in performing daily operation task, and making sure issues are revolved on timeo Assist in projects assigned to meo Providing regional support for office and server environmento Support area: User PC and Laptops Servers Network IP Telephonyo Active Directory and Server Administration Managemento UAT Support ManagementJob Brief: During my employment in EPS Computer Systems, I lead the project for both Windows 7 and Windows Server 2008 rollout. As the office environment is going through expansion, I am also involved in planning for my area of work. I also need to work closely with vendors and ensuring that the work done are within the scope of work and within controlled time. Show less

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  Brunel

  Jan 2015 - Jan 2017

  IT Support Officer

  Job scope:o Perform helpdesk and user support role for sites in Asia Pacific.o 1st level support for in-house applicationso Manages and coordinates project initiation, implementation, and deliveryo Active Directory Administration Managemento Manages user request and requirementso Manages operational SLAo Creating SOP and documentations for operational needs.Job brief: Being the IT Support Officer, my job is to provide IT support for users around Asia Pacific. I also provide guidance to my colleagues. I am also involved in managing projects such as VOIP deployment in regional offices, Windows 10 preparation, testing and deployment Show less

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  ST Electronics (Info-Security) Pte Ltd

  Feb 2017 - Sept 2022

  Service Delivery Manager

  o Stakeholders management o Team management - Maintenance Teamo Project management – Maintenance budget, Manpower allocation, and Schedule management for projecto Tender Preparation on Maintenance Team Effort o Assisting in Security Engineer role: Monitor all System performance and Operational parameters to ensure that the environment services are secure and available. Monitor SIEM for all suspected threats Escalate security incidents to Management. Performing Preventive and Corrective maintenance job with maintenance team. Product inclusive: SIEM, PAM, NPM, Firewall, Backup, Load balancing, and network equipment. Job brief: My job scope cover from Senior Engineer, IT Security Officer, and Service Delivery Manager role during my 5 year stay at ST Electronics (Info-Security). Gaining knowledge and experience in area from Maintenance support, Security Analysis, and Team management, given full exposure on Cyber Security field. Given the opportunity to attach and learn in SOC environment also equip me the understanding on how incident is handle in SOC environment. Show less