Deep Enrich
Jennifer W.
Client Relations Coordinator
118 followers
Madison, Wisconsin, United States
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About me
Provider Support Operations Manager at Exact Sciences
Education
Cardinal Stritch University
-Bachelor of Science - BS Business Administration and Management, General 3.8
Madison Area Technical College
1994 - 1996Associate's degree Marketing 3.8
Experience
FIS
Jan 1996 - Jan 2006Client Relations CoordinatorManaged a team of seven associates which included coaching, training, and developing associates in a busy call center environment while continuing to support sensitive clients. Significantly improved performance and effectiveness of products released to clients by providing training to both internal and external customers and assisting with the development of new products and services.
CUNA Mutual Group
Apr 2007 - Dec 2017Sales Support ConsultantSupport account teams by providing expert knowledge of the TruStage program and products. Responsible for facilitating acquisition and retention opportunities in order to achieve sales goals by structuring deals and creating customer-facing documents including proposals, presentation materials, and contracts. Act as a liaison between product group and account team.
American Lifeline maker of Florajen
Dec 2017 - May 2019Customer Care Manager
Exact Sciences
Jul 2019 - nowProvider Support Operations Manager
Dec 2022 - nowManager Provider Support
Apr 2022 - Dec 2022Associate Manager - Provider Support
Aug 2021 - Apr 2022Supervisor Provider Support
Jul 2019 - Aug 2021
Licenses & Certifications
- View certificate
Creating a Career Plan
LinkedInMay 2021
Business Research Certificate
LERNJun 2013- View certificate
Developing Your Leadership Philosophy
LinkedInJul 2019 
Lean Six Sigma Yellow Belt Certification
University of Wisconsin-MadisonFeb 2022Lean Six Sigma Certifications Green Belt
University of Wisconsin-MadisonOct 2023
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