Leah Sturgis-Massa

Experience

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  Ulster County Pool

  Jun 2010 - Sept 2014

  • Cashier/Recreation Attendant

    Jun 2010 - Sept 2014

  • Recreation Attendant

    Jun 2010 - Sept 2014
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  Joe Dionisio

  Jan 2011 - Sept 2012

  Editor

  -Editor and typist for manuscript of a children's book for local author

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  Roots & Wings

  May 2012 - Jan 2013

  Administrative Personal Assistant

  Working for freelance professional specializing in alternative & holistic Health services, published author (specializing in dealing with cancer diagnosis, treatment, and healing), officiator of ceremonies such as in weddings, baptisms, adoption celebrations, house blessings, divorce and funerals), counseling services, provider of two rooms for vacations/trips to the Hudson Valley region (on site of home and office) listed on an Airbnb-Assist in editing and proofreading writing before submitting for publication -Creating and editing program brochures -Managing client phone calls and emails regarding ceremony bookings, book publications, counseling service appointments, and managing Air b n B bookings -Update and maintain professional database-Create and maintain social media accounts, posts, and advertisements-Assist in upkeep of property and office performing general tasks such as office/housekeeping, gardening and upkeep, and turn over and set up of guest rooms Show less

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  Caroline Joy Debrovner. P.hd

  Jan 2013 - Sept 2017

  Research And Teaching Assistant

  -Worked providing assistance to a sociology professor with expertise in topics such as juvenile delinquency and justice. -Provided assistance with grading exams and essays/term papers, reviewed papers, exams, and written assignments for plagiarism & use of approved outside educational research resources, students understanding of subject matter and fact checking, and identifying and correcting any in text-citation & reference page errors. -Worked in collaboration on a research project & publication for my undergraduate senior honors college thesis with intent on possible later expansion on a complex research project concerning the misuse of prescription stimulants in education that specifically explored -A overview of "study drugs" -An in-depth informational research and analysis of The Prescription Drug Phenomenon The over diagnosis of ADHD/ADD The Medicalization of Deviance The Medical Industrial Complex-Examination of all information, data, and insights found using the method of discourse analysis within the scope of sociology-A review of all of results and discussions from research by analyzing Pharmacological cheating New York Times Editorials Grass Root Campaigns on this issue through university newspapers at top universities including Harvard, Duke, Wesleyan, Dartmouth, and Brown University The Coalition to Prevent ADHD Medication Misuse Social Media Discussions- Argument of why & how prescription stimulant misuse must be regulated - Show less

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  Andrew Glover Youth Program

  Jan 2013 - Jun 2014

  Advisor & Tutor

  Provided tutoring to high school aged students attending a court ordered alternate to incarceration program covering a wide range of subjects (english, math, social sciences) for high school classes and preparation to take the GED exam This center works as an alternative to incarceration for juveniles who have been charged with felony offenses. If placed here by a judge, those who successfully completed this program would have their felony convictions dismissed in the hopes of giving young individuals the chance to avoid a record that would prevent them from public housing assistance, student loans, the ability to vote, and a myriad of opportunities that are bared from those who carry a felony criminal record. Show less

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  Dean & Deluca

  Jan 2013 - Jun 2013

  Barista & Cashier

  Working in busy and extremely faced pace store located in the heart of Rockefeller Center in Manhattan, New York-Open and set up store and cafe with one other employee (without a general manager or oversight)-Managed morning rush of thousands of customers daily with efficient and excellent customer service and prepare high quality drinks and food -Arranged 50 + pastries and merchandise in display cases for morning opening -Maintained the cash register during shift and closed books at end of the night -Weighed, ground ,and packed coffee per customer orders- Cleaning of equipment, closing registers and carried out other closing duties. Show less

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  Pace University

  Sept 2013 - Apr 2014

  Desk Attendent: Office of Housing and Residential Life

  Worked as a student employee at the university in multiple dormitories in downtown Manhattan-Signed guests in and out of multiple dormitories for student attending Pace University -Assisted students with residential issues while on call and with any and all security concerns and emergencies -Enforced Pace Universities Residence Hall and Security rules and regulations -Assisted students with issues concerning their residential experience at Pace

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  Hampton Inn by Hilton

  Jan 2016 - Jul 2017

  Guest Service Agent, Night Manager & Night Auditor

  -Demonstrated expertise in tasks required by all shifts (7am-3pm, 3pm-11pm, 11pm- 7am) Responsible for: -Creating and and managing all reservations -Performing all tasks for check in and check out process such as adhering to guests requests, creating room assignments, production of keys, generating bills for customers (as well as individualized bills, tax exemption forms, ect. for professional companies and educational organizations staying at property)-Arranging and managing special group reservations and parties (such as weddings, private events, VIP services) -Managed emergencies, conflicts, guest complaints, maintenance issues working as the afternoon/night manager, often alone working overnight or after into the evening after all general managers have left for the day)-Conducted hotel tours and assisted in managing corporate events held at the hotel or hosted by owners-Trained dozens of newly hired guest service agents and night auditors -Delegated tasks to other guest service agents, housekeeping, maintenance, and food staff when alone as night manager-Worked as one of the most experienced night auditors at the property generating daily revenue reports, detailing all hotel transactions from the business day, preparing invoices, transactions, room changes, correcting all account mischarges and discrepancies in financial reports (responsible for flagging and correcting any out-of-balance accounts, issuing refunds, confirming that all financial information for guests accounts are valid, performing necessary credit card authorizations, and ensuring payments are received, balancing cash registers and ensuring accuracy of all transactions by other guest service agents, keeping the hotel secure and locked after 11pm, monitoring and managing security system (all cameras and recording tapes), responsible for getting hotel ready for morning check outs and setting up and making breakfast, maintaining pool, fitness center, and general dining area Show less

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  MID-HUDSON ORAL AND MAXILLOFACIAL PC

  Jan 2016 - Jan 2016

  Administrative Assistant & Receptionist

  While working in private oral surgery practice, performed administrative duties such as: -Scheduling & verifying patient appointments -Contacting insurance companies to verify patient benefits-Creating patient bills and ensuring payment was received-Managing office calendar -Coordinating with affiliated hospital when out-of-office procedures were necessary -Monitoring office website and patient reviews-General upkeep of office from cleaning and patient room set up and monitoring and ordering office supplies -Taking panoramic x-rays for consultations for teeth extractions and implants Show less

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  Starbucks

  Jul 2017 - Aug 2018

  Barista

  -Provided excellent customer service while working in a extremely high volume store located in the busy downtown area of Sundance Square in Fort Worth, Texas (Estimated that this store on a normal weekend may have 15,000 or more customers, and normal day of at least 1,000 customers or more).-While working in a high stress environment worked efficiently with a team, displayed extreme attention to detail, accurate cash management and point of sales/cashiering, and provide amazing service to all customers as well as getting to know and memorize drink and food preferences in addition to building friendly and professional relationships with regular customers. -Demonstrated outstanding barista skills and ability to create often extremely customized and high quality drinks in a efficient manner.-Assisted shift supervisors by managing coffee bar, ensuring correct food and drink orders are taken at point of sale, general upkeep of store and its appearance, conflict resolution with customers, and delegating tasks to other team members when managers and official supervisors were busy or not present. Show less

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  Self Employed

  Aug 2018 - Apr 2020

  Self Employed

  -Managed Estate Sale providing onsite sales and negotiation support meeting with prospective buyers negotiation, financial record keeping and advertising While working for multiple clients:-Performed various personal assistant tasks -Photography, videography, photo and video editing for select projects -Provided childcare, tutoring, and household management work including; excellent cleaning services, organizational tasks, errands, transportation, web design, social media management, online advertising for sales purposes, event planning, bookkeeping, data entry, research on various topics. Show less

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  Holiday Inn Express Newington CT & Comfort Inn, Naugatuck CT

  Nov 2023 - now

  Director of Sales/ Area Sales Manager

  Area Sales Manager of 2 propertiesIHG Holiday Inn Express (Operating System: OperaComfort inn Naugatuck (Operating System: Choice Max, Choice Advantage, Choice Central)Creation and management of group blocks for travel of corporate, leisure, ect. Responsible for: Creating reservations after creating group blocks and modifying themContracts, payment authorization, phone and email communication terms and negotiationsRespond to Requests for proposals (RFP’s) via Meeting Broker softwareAdjust daily rate of hotel depending on competition of other hotels in surrounding areaProspecting for new clientele: driving to different locations after research, working to increase company loyalty to property and create new accountsMicrosoft outlook email for sales: Check constantly, respond to all emails, inquires, ect.Use of Ring Central to contact clientsCreate revenue reportscreate new company database of companies and business sources from past to presentRun reports for information on occupancy, revenue, hotel statistics, rates, availabilityResponding to RFP bids through meeting broker, hotel planner, Ctevent and other bidding programs for contacts working to win bids against various hotels for corporate, military, sports, tours, leisure groups and more.Prepare and review various financial and revenue reports and generate weekly, monthly, quarterly, and yearly reports from all generated reports to reflect raises and declines in gains and losses (compared to past years, competitive set (comp hotels) Assist Front desk and managementCalculating complex equations for measurement of hotel statistics - ADR, RevPar, Occupancy [then work to compare with competing hotels with additional equations—MPI..RGI]Give guest tours that have inquired about the hotel and use of it for certain events for gaining new clientsProspecting to gain relationships with new business and LNR corporate accountsResponding to guest and clientele feedback, suggestions, concessions, negotiations Show less