Bartolo Licari

Bartolo Licari

Graphic Designer

Followers of Bartolo Licari289 followers
location of Bartolo LicariMosta, Mosta, Malta

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  • Timeline

  • About me

    Senior Information Technology System Administrator at HID Global

  • Education

    • Istituto d'Istruzione Superiore "Isa Conti Eller Vainicher"

      1991 - 1995
      National Diploma Accounting and Computer Science 36/60
  • Experience

    • Pubblilux Srl

      Jan 1999 - Dec 1999
      Graphic Designer
    • L.B.A. Electronics - Lipari

      Jan 2000 - Dec 2005
      Business Owner
    • Velarditi Giuseppe - Lipari

      Jan 2008 - Aug 2017
      Information Technology Technical Support
    • Tek Experts

      Oct 2017 - Oct 2018
      Software Support Engineer

      - Technical Support on Micro Focus Server Automation (provisioning, patching, upgrade and general maintenance)- Primary technical contact for international clients, delivery of advanced technical support and troubleshooting, escalation of technical issues to higher level of support- Cross-team collaboration on different technical problems and in order to resolve customers' issues- Collaboration with SME (Subject Matter Experts) and tickets escalation to higher Management - Critical issues management, devising, and implementation of action plans by always keeping the contact with the customers being handled Show less

    • De La Rue

      Nov 2018 - Nov 2019
      Software and Hardware Support Technician / department acquired BY HIDglobal

      - Resolving/ eliminating /reducing client/user-reported issues for all devices supported by DLR, including request fulfilment, asset management, and managing and updating assigned tickets on the service management tool- Provide Level 1 and 2 support for both DLR and 3rd party systems focused on the area of expertise amongst Operating Systems, Application, Printer Hardware, Workstations, Servers or networking equipment support- Liaise with internal teams and 3rd parties as required, supporting their Level 3 investigations into incidents/problems/requests escalated to them- Assist with maintaining IT compliance standards and audits- Monitoring of servers (Windows and Linux), and workstations operated and supported by DLR within the Data Centres- Updating servers, workstations and equipment (windows security updates and antivirus updates); including all release and deployment processes- Assist with any other related activity as assigned by the reporting manager/supervisor/senior resources and in the support of the IT systems at the Malta offices as well as the customer-facing systems. Show less

    • HID Global

      Nov 2019 - now

      - Resolving/ eliminating /reducing client/user-reported issues for all devices supported by DLR, including request fulfilment, asset management, and managing and updating assigned tickets on the service management tool- Provide Level 1 and 2 support for both DLR and 3rd party systems focused on the area of expertise amongst Operating Systems, Application, Printer Hardware, Workstations, Servers or networking equipment support- Liaise with internal teams and 3rd parties as required, supporting their Level 3 investigations into incidents/problems/requests escalated to them- Assist with maintaining IT compliance standards and audits- Monitoring of servers (Windows and Linux), and workstations operated and supported by DLR within the Data Centres- Updating servers, workstations and equipment (windows security updates and antivirus updates); including all release and deployment processes- Assist with any other related activity as assigned by the reporting manager/supervisor/senior resources and in the support of the IT systems at the Malta offices as well as the customer-facing systems. Show less

      • Senior Information Technology System Administrator

        Jan 2023 - now
      • Information Technology System Administrator

        Nov 2020 - Jan 2023
      • Support Technician

        Nov 2019 - Nov 2020
  • Licenses & Certifications

    • Grammar Foundations

      Lynda.com
      Mar 2018
      View certificate certificate
    • Adobe XD for Designers (2018)

      LinkedIn
      Sept 2022
    • Business Writing Principles

      Lynda.com
      Apr 2018
      View certificate certificate
    • Advanced Grammar

      Lynda.com
      Apr 2018
      View certificate certificate
    • Database Foundations: Application Development

      LinkedIn
      Dec 2023
    • Writing in Plain English

      Lynda.com
      Apr 2018
      View certificate certificate
    • Windows 10: Manage and Maintain Windows 10

      LinkedIn
      Sept 2022
    • Learning System Center Configuration Manager

      LinkedIn
      Apr 2020
      View certificate certificate