Bartolo Licari

Experience

• 

  Pubblilux Srl

  Jan 1999 - Dec 1999

  Graphic Designer
• 

  L.B.A. Electronics - Lipari

  Jan 2000 - Dec 2005

  Business Owner
• 

  Velarditi Giuseppe - Lipari

  Jan 2008 - Aug 2017

  Information Technology Technical Support
• 

  Tek Experts

  Oct 2017 - Oct 2018

  Software Support Engineer

  - Technical Support on Micro Focus Server Automation (provisioning, patching, upgrade and general maintenance)- Primary technical contact for international clients, delivery of advanced technical support and troubleshooting, escalation of technical issues to higher level of support- Cross-team collaboration on different technical problems and in order to resolve customers' issues- Collaboration with SME (Subject Matter Experts) and tickets escalation to higher Management - Critical issues management, devising, and implementation of action plans by always keeping the contact with the customers being handled Show less

• 

  De La Rue

  Nov 2018 - Nov 2019

  Software and Hardware Support Technician / department acquired BY HIDglobal

  - Resolving/ eliminating /reducing client/user-reported issues for all devices supported by DLR, including request fulfilment, asset management, and managing and updating assigned tickets on the service management tool- Provide Level 1 and 2 support for both DLR and 3rd party systems focused on the area of expertise amongst Operating Systems, Application, Printer Hardware, Workstations, Servers or networking equipment support- Liaise with internal teams and 3rd parties as required, supporting their Level 3 investigations into incidents/problems/requests escalated to them- Assist with maintaining IT compliance standards and audits- Monitoring of servers (Windows and Linux), and workstations operated and supported by DLR within the Data Centres- Updating servers, workstations and equipment (windows security updates and antivirus updates); including all release and deployment processes- Assist with any other related activity as assigned by the reporting manager/supervisor/senior resources and in the support of the IT systems at the Malta offices as well as the customer-facing systems. Show less

• 

  HID Global

  Nov 2019 - now

  - Resolving/ eliminating /reducing client/user-reported issues for all devices supported by DLR, including request fulfilment, asset management, and managing and updating assigned tickets on the service management tool- Provide Level 1 and 2 support for both DLR and 3rd party systems focused on the area of expertise amongst Operating Systems, Application, Printer Hardware, Workstations, Servers or networking equipment support- Liaise with internal teams and 3rd parties as required, supporting their Level 3 investigations into incidents/problems/requests escalated to them- Assist with maintaining IT compliance standards and audits- Monitoring of servers (Windows and Linux), and workstations operated and supported by DLR within the Data Centres- Updating servers, workstations and equipment (windows security updates and antivirus updates); including all release and deployment processes- Assist with any other related activity as assigned by the reporting manager/supervisor/senior resources and in the support of the IT systems at the Malta offices as well as the customer-facing systems. Show less

  • Senior Information Technology System Administrator

    Jan 2023 - now

  • Information Technology System Administrator

    Nov 2020 - Jan 2023

  • Support Technician

    Nov 2019 - Nov 2020