Alexandra Cociu

Experience

• 

  Arvato Systems IT Romania

  Sept 2016 - Feb 2019

  Customer Service Representative (Technical Support Specialist -Microsoft)

  - Client support by means of phone and email - Offering information/solutions/counseling to customers regarding the company’s services - Promoting/sales the products and services of the company by means of knowledge, attitude, information - Documenting all operations in the company’s database, according to the work procedures - Compliance with company regulations with regards to Data Protection and Information Security

• 

  Majorel

  Feb 2019 - Apr 2019

  Customer Support Representative (Microsoft)
• 

  Genpact

  Mar 2021 - Mar 2023

  - was responsible for a successful knowledge transfer in an OGT experience with the Konica Minolta team and helped on SOPs creation and optimizing the process. - permanent communication with the local and retained team of members in order to find solutions for any query and provide continuous improvement for the process.- had a variety of tasks including helpdesk, contract management ,various disputes, billing management, special invoices and customers satisfaction.- was accountable for maintaining a professional work environment and administrative support. Show less

  • Collections Specialist

    May 2020 - Mar 2023

  • Process Associate

    Sept 2019 - Mar 2023

  • Accounts Payable Specialist

    Mar 2021 - Jun 2021
• 

  Accenture

  Feb 2023 - now

  Human Resources Analyst