Alexandra Cociu

Alexandra Cociu

Customer Service Representative (Technical Support Specialist -Microsoft)

location of Alexandra CociuCluj-Napoca metropolitan area, Cluj, Romania

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  • Timeline

  • About me

    Analyst HR

  • Education

    • Universitatea de Artă și Design din Cluj-Napoca

      2017 - 2019
      Bachelor's degree Design and Applied Arts
  • Experience

    • Arvato Systems IT Romania

      Sept 2016 - Feb 2019
      Customer Service Representative (Technical Support Specialist -Microsoft)

      - Client support by means of phone and email - Offering information/solutions/counseling to customers regarding the company’s services - Promoting/sales the products and services of the company by means of knowledge, attitude, information - Documenting all operations in the company’s database, according to the work procedures - Compliance with company regulations with regards to Data Protection and Information Security

    • Majorel

      Feb 2019 - Apr 2019
      Customer Support Representative (Microsoft)
    • Genpact

      Mar 2021 - Mar 2023

      - was responsible for a successful knowledge transfer in an OGT experience with the Konica Minolta team and helped on SOPs creation and optimizing the process. - permanent communication with the local and retained team of members in order to find solutions for any query and provide continuous improvement for the process.- had a variety of tasks including helpdesk, contract management ,various disputes, billing management, special invoices and customers satisfaction.- was accountable for maintaining a professional work environment and administrative support. Show less

      • Collections Specialist

        May 2020 - Mar 2023
      • Process Associate

        Sept 2019 - Mar 2023
      • Accounts Payable Specialist

        Mar 2021 - Jun 2021
    • Accenture

      Feb 2023 - now
      Human Resources Analyst
  • Licenses & Certifications

    • EF SET English Certificate 73/100 (C2 Proficient)

      EF Standard English Test (EF SET)
      Apr 2020
      View certificate certificate
  • Volunteer Experience

    • Student

      Issued by Grow AIESEC -2016
      Grow AIESEC -2016Associated with Alexandra Cociu
    • Fundraising Coordinator

      Issued by NGO Extreme explorer on Jan 2018
      NGO Extreme explorerAssociated with Alexandra Cociu
    • Various Climbing competitions/events

      Issued by Centrala de escalda climbing gym on Jan 2017
      Centrala de escalda climbing gymAssociated with Alexandra Cociu
    • Restoration and Conservation of Art

      Issued by Transylvanian National History Museum on Jan 2016
      Transylvanian National History MuseumAssociated with Alexandra Cociu
    • Activities Coordinator

      Issued by GirlsGoIT on Jan 2022
      GirlsGoITAssociated with Alexandra Cociu